Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rachel Roman

Hollywood,FL

Summary

Upbeat, gracious, friendly, and fun 4-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service. Fantastic multitasking skills in fast paced environment high level attention to detail. Also a team player have the ability to work independently as well. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience with strong dedication to safety and customer service.

Overview

6
6
years of professional experience

Work History

Hooters Girl

Hooters Inc.
01.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Event Coordinator

Booby Trap Pompano
10.2020 - Current
  • Negotiated with vendors to achieve most favorable terms
  • Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit
  • Built strong base of loyal customers through friendly interactions and professional engagement
  • Maintained professionality and efficiency while working closely with leadership
  • Cultivated relationships with potential customers through direct communication and networking activities
  • Organized and staffed promotional events for clients at various venues
  • Utilized effective listening and communication skills to reassure prospects and help each make wise buying decisions
  • Presented Professional appearance to produce tangible, positive impact
  • Identified needs for customers promptly and efficiently
  • Sourced venues for events in accordance with client needs and preferences
  • Provided on-site support during the day of the event including problem solving if necessary
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation
  • Collaborated with clients to identify their goals and expectations from the event
  • Attended and participated in industry events
  • Coordinated with internal teams to ensure timely delivery of products and services for events
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and service

Cocktail Waitress

Booby Trap Pompano
10.2020 - Current
  • Served alcoholic and non-alcoholic beverages in bar environment
  • Greeted new customers, discussed specials and took drink orders
  • Built solid rapport with many frequent patrons to cultivate guest loyalty
  • Determined customer preferences to suggest appropriate cocktails and increase sales
  • Maintained accuracy and efficiency when processing sales transactions
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Maintains and ensures compliance with all policies and procedures
  • Promotes a safe, professional, helpful, and courteous work environment

Server

The Melting Pot
08.2023 - 05.2024
  • Greeted customers, answered questions and recommended specials to increase profits
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies
  • Provided exceptional service to high volume of daily customers
  • Checked food before serving it to customers
  • Followed health safety guidelines when preparing and serving food products
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
  • Presented menus and answered questions regarding items
  • Assisted training new servers
  • Prepared checks, itemizing total meal costs and taxes
  • Responded efficiently to guest inquiries and complaints in a professional manner
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
  • Provided excellent customer service to ensure satisfaction
  • Ensured each guest was served courteously, quickly, and efficiently
  • Served food and beverages to patrons and immediately remedied issues with orders
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service

Server

Firebirds Wood Fired Grill
08.2019 - 11.2020
  • Cultivated warm relationships with regular customers
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Bussed and reset tables to keep dining room and work areas clean
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Used slow periods to restock supplies, ice, trays and delivery bags
  • Checked identification for minimum age for sale of alcoholic beverages
  • Increased sales significantly by upselling higher-end products to customers
  • Noted special patron requests and followed up with kitchen to confirm delivery
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Answered customers' questions, recommended items and recorded order information
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request

Hostess

Twin Peaks
09.2019 - 09.2020
  • Processed customer transactions promptly, minimizing wait times
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Kept work area clean and safe
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance
  • Maintained excellent customer relations
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Managed in-person and telephone guest inquiries, customer service requests and reservations
  • Opened and closed seating sections according to volume of guests
  • Delivered pick-up and curbside orders to guests
  • Worked flexible hours; night, weekend, and holiday shifts
  • Maintained energy and enthusiasm in fast-paced environment
  • Rearranged tables and chairs for large parties and retrieved high chairs for children

Education

High School Diploma -

Cooper City High School
Cooper City, FL
06.2017

Some College (No Degree) -

Broward Community College

Skills

  • Warm and Friendly
  • Guest Relations Management
  • Team Player
  • Cool Under Pressure
  • Customer Service
  • High-Volume Environments
  • Memorization Skills
  • Suggestive Selling
  • Cocktail Knowledge
  • Specials Promotion and Upselling
  • Company Culture and Values
  • Attention to detail
  • Reliability and punctuality
  • Hospitality service expertise
  • Professional appearance
  • Problem-solving
  • Time management

Languages

Spanish
Professional Working

Timeline

Hooters Girl

Hooters Inc.
01.2025 - Current

Server

The Melting Pot
08.2023 - 05.2024

Event Coordinator

Booby Trap Pompano
10.2020 - Current

Cocktail Waitress

Booby Trap Pompano
10.2020 - Current

Hostess

Twin Peaks
09.2019 - 09.2020

Server

Firebirds Wood Fired Grill
08.2019 - 11.2020

High School Diploma -

Cooper City High School

Some College (No Degree) -

Broward Community College

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Rachel Roman