Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Romero

Bangor,ME

Summary

Diligent Patient Service Representative with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience

Work History

Patient Service Representative

Covenant Health
02.2025 - Current
  • Managed patient inquiries and scheduling to optimize clinic workflow.
  • Coordinated with healthcare providers to ensure accurate patient information.
  • Streamlined appointment systems, enhancing patient access and service efficiency.
  • Resolved patient concerns promptly, improving satisfaction and retention rates.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Used Epic to schedule appointments.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Took copayments and compiled daily financial records.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Phlebotomy Technician

Quest, NLEMMC
07.2023 - Current
  • Collected blood samples efficiently for diagnostic testing while adhering to safety protocols.
  • Streamlined workflow processes, reducing turnaround times for patient results significantly.
  • Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
  • Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Assisted in training new Phlebotomy Technicians on best practices, contributing to a skilled workforce.
  • Demonstrated adaptability in performing both routine blood collections as well as more specialized collections such as therapeutic phlebotomy or difficult-to-draw patients.

Bookstore Supervisor

Eastern Maine Community College Bookstore
04.2023 - 07.2023
  • Oversaw daily operations, ensuring efficient inventory management and customer service standards.
  • Developed and implemented promotional strategies to increase sales and enhance customer engagement.
  • Streamlined checkout processes, reducing wait times and improving overall customer satisfaction.
  • Ensured a safe work environment by adhering to proper safety standards and promptly addressing any potential hazards or concerns brought up by staff members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.

Sales Team Lead

Sephora At Kohls
03.2022 - 02.2023
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.

Sephora Associate

Sephora at JCPenny
10.2021 - 03.2022
  • Managed inventory levels, ensuring accurate stock availability and minimizing discrepancies.
  • Developed engaging visual merchandising displays to enhance customer experience and promote sales.
  • Conducted regular training sessions focused on skincare consultations and makeup application techniques.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.

Associate

Spirit Halloween
08.2021 - 10.2021
  • Managed inventory levels to ensure product availability during peak sales periods.
  • Developed and implemented effective loss prevention measures to protect company assets.
  • Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.

Associate

Party City
05.2019 - 08.2021
  • Collaborated with team members to streamline checkout processes, improving customer experience.
  • Enhanced visual merchandising strategies to increase product visibility and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

M.A.C Artist

Ulta
05.2018 - 03.2020
  • Collaborated with team members to ensure cohesive brand representation across all artistic projects.
  • Implemented time-efficient methods for executing makeup applications, improving overall workflow efficiency.
  • Led workshops to educate clients on makeup application, fostering community connections and brand loyalty.
  • Mentored junior artists in studio, providing guidance on technical skills and professional development.

Beauty Department Team Member

Target
08.2017 - 05.2018
  • Pushing Truck
  • Stocking shelves
  • Assisting customers with beauty questions
  • Handling samples/beauty events with the public
  • Maintaining cleanliness and organization of area
  • Cashiering as needed
  • Helping in other departments when needed

Children’s Department Assistant

Bangor Public Library
01.2014 - 05.2014
  • Coordinated daily library operations to enhance patron experience and ensure smooth service delivery.
  • Assisted in managing circulation desk activities, providing support to patrons with inquiries and resource access.
  • Conducted inventory assessments of library resources, ensuring accurate tracking and availability of materials.
  • Volunteered to help with special projects of varying degrees of complexity.

Child Care Services

Brewer
01.2013 - 01.2014
  • Assisted in preparing food and serving meals to both the baby and child
  • Maintained a safe, clean environment for the children to stay in while under care
  • Communicated with parents about daily activities and any behavioral related issues
  • Monitored and observed children during playtime and activities
  • Dressed the children and changed diapers/helped ensure toilet training skills.

Education

No Degree -

Career Compass, Eastern Maine Development Corporation
Bangor, ME
01.2013

High School Diploma -

Orono High School
Orono, ME
01.2012

Skills

  • Greet persons upon entering of the establishment
  • Listen and help resolve customer/patient complaints
  • Ability to draw blood specimen for processing (both venipuncture and capillary puncture)
  • Maintain safety standards for drawing blood
  • Process and prepare memos, mail, and e-mails
  • Use computers and Xerox machines
  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Patient intake
  • Payment collection
  • Patient greeting
  • Medical terminology
  • Money handling
  • Patient check-in
  • Payment processing
  • Fee collection
  • Registration management
  • Registration and scheduling
  • Punctual and hardworking

Timeline

Patient Service Representative

Covenant Health
02.2025 - Current

Phlebotomy Technician

Quest, NLEMMC
07.2023 - Current

Bookstore Supervisor

Eastern Maine Community College Bookstore
04.2023 - 07.2023

Sales Team Lead

Sephora At Kohls
03.2022 - 02.2023

Sephora Associate

Sephora at JCPenny
10.2021 - 03.2022

Associate

Spirit Halloween
08.2021 - 10.2021

Associate

Party City
05.2019 - 08.2021

M.A.C Artist

Ulta
05.2018 - 03.2020

Beauty Department Team Member

Target
08.2017 - 05.2018

Children’s Department Assistant

Bangor Public Library
01.2014 - 05.2014

Child Care Services

Brewer
01.2013 - 01.2014

No Degree -

Career Compass, Eastern Maine Development Corporation

High School Diploma -

Orono High School

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