Rachel Romero
Las Vegas,NM
Summary
Dynamic manager with a proven track record in customer service and team leadership. Known for enhancing productivity through effective decision-making and adaptability. willing to do what need to be done in any job. I am not afraid to get my hands dirty or stay late to finish any job or task at hand. I love to learn new job skills to improve my self an work skills.
Overview
11
11
years of professional experience
Work History
Manager
Taco Bell
10.2025 - 12.2025
- Supported daily operations through effective team coordination and task delegation.
- Assisted in developing efficient workflows to enhance productivity and streamline processes.
- Collaborated with cross-functional teams to ensure alignment on project goals and objectives.
- Participated in training sessions to learn best practices for operational management and team leadership.
Waitress and Cook
Dennys Restaurant
04.2025 - 10.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations and addressed customer inquiries effectively.
- Accurately processed orders and handled transactions using POS system.
- Maintained cleanliness and organization of dining area throughout shifts.
Waitress
La Cita
03.2021 - 04.2025
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed table assignments efficiently, optimizing seating arrangements during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new team members on restaurant procedures and best practices for service excellence.
Guest Service Leader
Flying J Travel Center
01.2015 - 02.2021
- Led guest service training programs, enhancing team performance and customer satisfaction.
- Implemented efficient operational processes to streamline guest interactions and service delivery.
- Developed strategies for conflict resolution, improving guest retention and loyalty.
- Monitored daily operations to ensure adherence to company policies and procedures.
- scheduling
- helping in each department maintance, stocking deli
- counting draws ,
- training new team members
- hiring team members
Education
GED -
Questa High
Questa, NMSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- I have a great vibe that helps the days go smoothly
- I learn fast an willing to learn as much as i can
- I go above an beyond my expectations an duties to help everyone around me
Timeline
Manager
Taco Bell
10.2025 - 12.2025
Waitress and Cook
Dennys Restaurant
04.2025 - 10.2025
Waitress
La Cita
03.2021 - 04.2025
Guest Service Leader
Flying J Travel Center
01.2015 - 02.2021
GED -
Questa High