Rachel Rose
Melbourne,FL
Summary
Dynamic Financial Case Manager with a proven track record at Advanced Recovery Systems, excelling in care coordination , collections, and critical thinking. Expert in case documentation and HIPAA compliance, I developed tailored service plans that enhanced client outcomes and streamlined communication among multidisciplinary teams, significantly improving service delivery standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Financial Case Manager
Advanced Recovery Systems
10.2020 - Current
- Assisted clients in navigating healthcare and social services systems.
- Coordinated intake assessments to determine client needs and eligibility for programs.
- Developed individualized service plans based on client goals and resources.
- Facilitated communication between clients and various support services to ensure continuity of care.
- Supported crisis intervention efforts by providing timely information and referrals.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Developed and implemented effective negotiation strategies to resolve outstanding debts efficiently.
- Utilized CRM systems to track interactions and document collection activities accurately.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Achieved top performer status within the company due to consistent high sales numbers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Education
Bachelor of Science - Clinical Psychology
University of Central Florida
Orlando, FLPsychology
Seminole State College of Florida
Sanford, FL05-2017
Skills
- Case documentation
- Care coordination
- Critical thinking
- Documentation proficiency
- Community outreach
- MS office
- Medical records management
- Patient assessments
- Family education
- Utilization review
- EMR / EHR
- Clear communication
- HIPAA compliance
- Verbal and written communication
- Medical billing
- Electronic medical records
- Business development
- Cross-selling products and services
- CRM software proficiency
Accomplishments
- Achieved 100% metrics by introducing communication skills for weekly and monthly KPI tasks.
- Collaborated with team of 100+ in improvement processes for client retention within virtual platforms.
Certification
Mental Health Ethics and Motivational interviewing Training -
Timeline
Financial Case Manager
Advanced Recovery Systems
10.2020 - Current
Bachelor of Science - Clinical Psychology
University of Central Florida
Psychology
Seminole State College of Florida
Similar Profiles
Angela WeeksAngela Weeks
Charge Nurse /Addiction Medicine RN at Recovery Village Cherry Hill @ Cooper (Advanced Recovery Systems)Charge Nurse /Addiction Medicine RN at Recovery Village Cherry Hill @ Cooper (Advanced Recovery Systems)
Estella M. MatheuEstella M. Matheu
Executive Director / CEO, Atlanta Facilities at Advanced Recovery SystemsExecutive Director / CEO, Atlanta Facilities at Advanced Recovery Systems
Jodi RussoJodi Russo
Senior Executive Director of Operations at Advanced Recovery SystemsSenior Executive Director of Operations at Advanced Recovery Systems
Sidney StanleySidney Stanley
Conformal Coating at SMTCConformal Coating at SMTC
Sharon BoyleSharon Boyle
Triage Nurse at St. Francis HospiceTriage Nurse at St. Francis Hospice