Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Ross

Dallas,TX

Summary

Several years of part-time experience in food & beverage and retail environments. Proven ability to deliver exceptional customer service, manage cash and POS transactions accurately, and thrive in fast-paced, team-driven settings. Recognized for strong communication, attention to detail, and a positive attitude that fosters repeat business and smooth daily operations. Brings a solid foundation of people skills and work ethic to complement current full-time roles in accounting and human resources.

Overview

11
11
years of professional experience

Work History

To-Go Specialist

Jim N Nicks Bar-B-Q
Charlotte, NC
06.2023 - 10.2023
  • Delivered over 100 meals weekly while maintaining top quality standards.
  • Processed customer orders via phone with an emphasis on accuracy and efficiency.
  • Packed catering orders for events, ensuring all items met quality expectations.
  • Trained one new team member each month to enhance service capabilities.
  • Prepared barbecue sauce cups for takeout orders to facilitate customer satisfaction.
  • Recommended menu items to customers to promote upselling and enhance dining experience.
  • Handled transactions and processed returns, managing promotional orders effectively.

Sales Associate

Victoria's Secret & PINK
Charlotte, NC
10.2022 - 02.2023
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Upsold additional items based on customer interests and needs.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed transactions using a point-of-sale system.
  • Assisted customers with product selection, sizing and styling.

Commercial Cleaner

Hendrick Automotive Group
Concord, NC
03.2021 - 10.2021

Cashier

Mrs. Winner's Chicken & Biscuits
Greensboro, NC
03.2013 - 04.2014
  • Kept up-to-date records for daily sales transactions.
  • Answered customer inquiries regarding menu items, prices, promotions and special offers.
  • Handled customer complaints in a professional manner while following company policies and procedures.
  • Provided assistance with catering orders when needed.
  • Rotated stock to ensure freshness of products.
  • Replenished condiments, napkins, utensils and other necessary items during shifts.
  • Operated cash registers, credit card machines and other related equipment accurately.
  • Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.

Education

Some College (No Degree) -

North Carolina A&T State University
Greensboro, NC

Skills

  • Order processing
  • Customer service
  • Catering coordination
  • Point-of-sale operation
  • Menu recommendation
  • Transaction handling

Timeline

To-Go Specialist

Jim N Nicks Bar-B-Q
06.2023 - 10.2023

Sales Associate

Victoria's Secret & PINK
10.2022 - 02.2023

Commercial Cleaner

Hendrick Automotive Group
03.2021 - 10.2021

Cashier

Mrs. Winner's Chicken & Biscuits
03.2013 - 04.2014

Some College (No Degree) -

North Carolina A&T State University

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