Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Ross

Atlanta,GA

Summary

Customer-oriented, strategic-thinking professional with several years of experience building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust. A highly persuasive professional known for exceeding targets.

Overview

7
7
years of professional experience

Work History

CPC/Intern Manager

LocumTenens.com
Alpharetta, GA
05.2025 - Current
  • Lead and manage a team of 10-16 interns and Clinician Preference Coordinators across multiple divisions, driving performance through structured training, coaching, and development.
  • Collaborate with divisional leadership to align team efforts with sales and recruiting objectives, ensuring adherence to company processes and best practices.
  • Oversee onboarding, performance evaluations, and timecard approvals; deliver regular feedback through call reviews, 1:1 meetings, and performance improvement plans.
  • Track and report on individual and team metrics weekly and monthly, maintaining accurate records and communicating results to leadership.
  • Spearhead engagement initiatives, contribute to special projects, and develop training materials to support continuous improvement and associate success.

Assistant Manager

LocumTenens.com
Alpharetta, GA
11.2024 - 05.2025
  • Spearheaded professional development initiatives for account representatives, equipping them with the skills and knowledge required to transition seamlessly into account executive roles.
  • Crafted comprehensive coaching materials, and facilitated engaging training sessions to address skill gaps, improve communication techniques, and enhance sales strategies.
  • Conducted in-depth call evaluations, provided actionable feedback during weekly one-on-one sessions, and championed a culture of continuous learning and improvement to drive team success.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Account Representative

LocumTenens.com
Alpharetta, GA
08.2023 - 11.2024
  • Act as Team Lead, onboarding new hires and developing reference materials; participate in monthly meetings with upper management to align on team objectives.
  • Providing crucial support to Account Executives in the Behavioral Health division. This includes enhancing recruiting efforts and covering territories during their leave to ensure seamless operations.
  • Achieve daily outreach goals to drive lead generation, follow up on new leads, and cultivate potential client relationships while maintaining an organizational process to enhance team efficiency.

Head Softball Coach

Union College Athletics
Barbourville, KY
09.2021 - 08.2023
  • Recruited and retained new student-athletes each academic year, fostering a strong team dynamic.
  • Managed a substantial roster of student-athletes and supervised a coaching staff of three, demonstrating effective communication and team cohesion.
  • Oversaw various budgets, including operations and fundraising, to maintain financial health and support team engagements.
  • Coordinated community outreach initiatives, enhancing the program's visibility and engagement with local organizations and their stakeholders.
  • Designed and implemented skill-developing programs that enhanced team competencies and operational efficiency, contributing to overall success.
  • Attended conferences, workshops or seminars related to coaching methods or sport-specific topics.

Assistant Softball Coach

Lees-McRae College
Banner Elk, NC
08.2019 - 09.2021
  • Recruited and retained student-athletes each academic year, contributing to a strong and competitive team.
  • Collaborated with head coaches to enrich the overall team experience and foster a positive, cohesive environment.
  • Mentored student-athletes by providing guidance on personal issues as well as academic success strategies.
  • Provided feedback to players about their individual performance during practice sessions.
  • Coordinated with other coaches regarding player evaluations and recruitment efforts.

Assistant Softball Coach

Greensboro College Athletics
Greensboro, NC
12.2018 - 08.2019
  • Reviewed plays after each inning with players in order to correct mistakes or reinforce positive behavior.
  • Assessed player abilities and assigned positions according to individual strengths.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Fostered a positive and inclusive team culture that emphasized sportsmanship, teamwork, and personal growth.
  • Implemented injury prevention and nutrition programs to maintain high levels of team fitness and health.
  • Assisted players with developing observational skills, discipline and patience to improve game play.

Education

Bachelor of Arts - Business Administration And Management

Talladega College
Talladega, AL
05-2018

Skills

  • Recruiting and Sales proficiency
  • Negotiations and closing tactics
  • Customer Engagement
  • Performance management
  • Goal-oriented
  • Business Development
  • Team management

Timeline

CPC/Intern Manager

LocumTenens.com
05.2025 - Current

Assistant Manager

LocumTenens.com
11.2024 - 05.2025

Account Representative

LocumTenens.com
08.2023 - 11.2024

Head Softball Coach

Union College Athletics
09.2021 - 08.2023

Assistant Softball Coach

Lees-McRae College
08.2019 - 09.2021

Assistant Softball Coach

Greensboro College Athletics
12.2018 - 08.2019

Bachelor of Arts - Business Administration And Management

Talladega College

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