Rachel Ross
Kingman,AZ
Summary
Dynamic and dedicated professional with a proven track record at Southwest Foodservice Excellence, excelling in customer service and safe food handling. Recognized for enhancing workflow efficiency and fostering teamwork, I bring strong communication skills and a positive attitude to deliver exceptional results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Food Service Worker
Southwest Foodservice Excellence
11.2024 - 05.2025
- Prepared and served meals according to dietary guidelines and customer preferences.
- Maintained cleanliness and organization in food preparation areas, ensuring compliance with safety standards.
- Assisted in inventory management, tracking stock levels, and restocking supplies as needed.
- Collaborated with team members to ensure timely service during peak hours, enhancing customer satisfaction.
- Followed health protocols for food handling and sanitation to maintain quality control standards.
- Supported training of new staff on operational procedures and best practices for efficiency.
- Coordinated with kitchen staff to optimize workflow and reduce wait times during busy shifts.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Clerk
Interstate Warehouse
12.2023 - 09.2024
- Processed incoming shipments, ensuring accurate documentation and inventory management.
- Operated warehouse machinery, adhering to safety protocols and operational guidelines.
- Assisted in organizing stock within the warehouse, optimizing space for efficiency.
- Maintained clean and orderly work environment, promoting safety and efficiency standards.
- Collaborated with team members to meet daily operational goals and deadlines.
- Conducted regular inventory checks, identifying discrepancies and addressing issues promptly.
- Supported packing and shipping operations, ensuring timely delivery of products.
- Trained new staff on standard operating procedures and best practices in warehouse operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
Scalehouse Attendant
Gambi 360
04.2022 - 12.2023
- Operated scale house equipment to weigh incoming and outgoing materials accurately.
- Maintained detailed records of vehicle weights and material types for compliance purposes.
- Assisted customers with inquiries, providing information on services and procedures.
- Monitored traffic flow at scale house to ensure efficient operations during peak times.
- Collaborated with team members to resolve operational issues promptly and effectively.
- Supported training of new staff on scale house procedures and safety protocols.
- Implemented process improvements that enhanced workflow efficiency within the scale house operations.
- Operated weigh scales and issued tickets when necessary.
- Answered customer calls professionally and routed to appropriate person.
- Dispatched orders to drivers for efficiency.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Maintained tidy work area to reduce likelihood of accidents.
- Used Software to track products as they arrived at and departed from facility.
- Followed up with customers to handle delays or other issues.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Greeted customers and provided excellent service to internal and external clients.
- Adapted quickly to new software systems introduced for managing scale house operations, minimizing disruptions during implementation periods.
- Developed strong relationships with customers through consistent professionalism and excellent communication skills.
- Reduced wait times for drivers by expediting the check-in process without compromising accuracy or safety standards.
- Demonstrated flexibility in work hours to accommodate fluctuations in business demands, contributing to seamless facility operations.
Team Leader
Jack in the Box
08.2017 - 11.2021
- Supervised daily operations ensuring adherence to safety and quality standards.
- Trained team members on efficient food preparation and customer service techniques.
- Monitored inventory levels and coordinated restocking to minimize shortages.
- Implemented process improvements to enhance workflow efficiency and reduce waste.
- Fostered a positive work environment through effective communication and conflict resolution.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Caregiver
Guardian Angels Senior Services
08.2014 - 03.2016
- Assisted clients with daily living activities, fostering independence and comfort.
- Monitored client health and reported changes to healthcare professionals.
- Developed and maintained trusting relationships with clients and their families.
- Implemented care plans under supervision, ensuring compliance with health protocols.
- Maintained clean and safe environments to promote client well-being.
- Documented daily activities and observations, contributing to effective care continuity.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Education
High School Diploma -
Kingman Highschool
Kingman, AZSkills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Problem-solving
- Cleaning and sanitation
- Strong communication skills
- Positive attitude and energy
- Team oriented
- Productivity and efficiency
- Working with diverse people
- Safe food handling
- Interpersonal skills
Timeline
Food Service Worker
Southwest Foodservice Excellence
11.2024 - 05.2025
Clerk
Interstate Warehouse
12.2023 - 09.2024
Scalehouse Attendant
Gambi 360
04.2022 - 12.2023
Team Leader
Jack in the Box
08.2017 - 11.2021
Caregiver
Guardian Angels Senior Services
08.2014 - 03.2016
High School Diploma -
Kingman Highschool
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