Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Rachel Rothenberg

Ocala,FL

Overview

6
6
years of professional experience

Work History

Vendor Relationship Manager

World Equestrian Center
Ocala, FL
08.2024 - Current
  • Maintained accurate records of all vendors and their contracts.
  • Resolved conflicts between vendors and internal stakeholders in a timely manner.
  • Assisted in the development of policies and procedures related to vendor oversight.
  • Advised senior leadership on issues concerning vendor relations.

Guest Service Agent

World Equestrian Center
Ocala, FL
01.2023 - 08.2024
  • Maintain high levels of guest satisfaction as shown through Medallia reports by providing information on the entire property, local Ocala attractions, and every day schedules
  • Consistently the top revenue generator for up selling higher price point products, totaling $250,000 in one year
  • Successfully instruct strategies personally developed toward peers to achieve greater upsells
  • Identify and resolve problems with guests' reservations by leveraging hospitality skills and knowledge of property.

Deck Hand - Disney College Program

Disney College Program
Walt Disney World, Orlando
07.2022 - 01.2023
  • Multitask safety requirements and curiosity inquiries to assists guests to their final destination and maintain excellent relationships
  • Assist management in organizing new routes to maintain optimal guest transportation efficiency
  • Maintain a flexible mindset by changing plans quickly to accommodate the needs of guests
  • Supervise coworkers when put into a leadership position in high stress environments.

Assistant Trainer and Rider

Brookwood Stables
Bedford Hills, NY
01.2021 - 08.2021
  • Manage farm operations; select and order supplies, schedule horses for regular and specialist care, complete necessary paper work for competitions
  • Assist in educating clients on riding horses and overall horsemanship skills and care
  • Accommodate specific customer requests and onboard new client.

Internship; Field Representative

Eastern Hay
Pawling, NY
06.2018 - 08.2021
  • Generate new sales leads by representing Eastern Hay at national equestrian events
  • Represent the company during onsite sponsorships
  • Product expertise, assisting in matching clients to specific products.

Social Media Manager

Staller
Wellington, Bedford
08.2018 - 08.2019
  • Create engaging written and visual content for various channels
  • Conduct regular audits of social media accounts to ensure consistency and accuracy in branding
  • Respond promptly and professionally to customer inquiries on social media channels.

Education

Bachelor of Science - Animal Science

University of Delaware
Newark, DE

Skills

  • Issue Resolution
  • Relationship Management
  • Schedule Management
  • Policy Management
  • Document Management
  • Adaptability
  • Professionalism

Affiliations

  • USEF-United States Equestrian Federation, Lexington, KY
  • PATH-Professional Association of Therapeutic Horsemanship International, Westminster, CO
  • USHJA-United States Hunter/Jumper Association, Lexington, KY
  • FEI-International Federation for Equestrian Sports, Lausanne, Switzerland
  • HITS Commonwealth Park, Gold Medal winner, for Zone 4 team; Culpeper, VA July 2016
  • Bromont Olympic Equestrian Park, U25 Grand Prix Champion of 1.3 Meters; Bromont, Canada, August 2015
  • ASPCA Nation Equitation Maclay Regionals, Finalist out of 300 competitors; Lexington, KY September 2014 & 2015

References

Available upon request

Timeline

Vendor Relationship Manager

World Equestrian Center
08.2024 - Current

Guest Service Agent

World Equestrian Center
01.2023 - 08.2024

Deck Hand - Disney College Program

Disney College Program
07.2022 - 01.2023

Assistant Trainer and Rider

Brookwood Stables
01.2021 - 08.2021

Social Media Manager

Staller
08.2018 - 08.2019

Internship; Field Representative

Eastern Hay
06.2018 - 08.2021

Bachelor of Science - Animal Science

University of Delaware

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Rachel Rothenberg