Rachel Rouchard

Work History

Integrity Medical Group

Winter Park, FL

09.2020 - Current

Manage and lead multiple departments; to include physicians, medical software team, legal, billing and direct patient care while implementing agile methodologies.
Established workflow processes, not limited to daily ceremonies to track productivity and implemented modifications to remove any impediments, and reduce margin of error during clinic.
Experience in Neurosurgery, Orthopedic surgery and Interventional Pain Management treatment plans.
Works closely with inbound referral sources, and appropriates feedback to and from client sources to maintain productive business relations.
Works closely with EMR software company to provide physician user feedback on utilizing their product's while maximizing efficient output.
Responsible for executing an excellent representation of patient care, and medical accuracy while being a servant leader under stakeholders.

Advanced Orthopedics and Pain Management

Altamonte Springs, FL

10.2018 - 09.2020

Executed professionalism as first voice, first impression of company in a business networking setting to acquire and generate business growth.
Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Lead and trained, front and back office administrative team.
Preformed clinical case reviews for surgical consideration, coordinated patient treatment plans to ensure providing the highest level of patient care.
Experienced in PIP, LOP and workers compensation billing.

Taylors Specialty Compounding Pharmacy

Winter Park, FL

01.2017 - 10.2018

Responsible for coordinating logistics and organizational needs to order and receive accurate prescriptions from physician's and veterinarian's, up until to handing prescription directly to customer.
Delegation for compounding processes for all inbound and outbound medications while in compound lab. Implemented tracking systems to follow progression on products to ensure quality control and reduce margin of error.
Customer service and problem solving management. Responsible for timely turnaround time on refills, authorizations and nursing home prescriptions at high volume levels.
Experience in pharmaceutical order of operations and terminology.
Maintained and followed logistics of coordination under Pharmacist throughout a sterile compounding laboratory setting.

The Grove Counseling Center

Winter Springs, FL

07.2015 - 04.2016

Monitored juvenile mental health clients during duration of drug an alcohol court ordered state mandated programs.
Implemented and followed psychologist written care plans, responsible for maintaining order and structure for clients during stay.
Supported AA attendings.
Maintained organization and schedule within dorms at all times.
Documented and reported client behavior.
Followed safety policy and procedure to DCF guidelines.
Worked closely with Orlando Police department to prevent runaways or hospitalizations.

Allens Friendly Auto Sales

Sanford, FL

08.2012 - 08.2014

Front office representative
DMV Tag/Title clerk
Processed and closed loan proposals
Managed in house financing, and responsible for timely collections and monitored cash payments.
Directed sales calls and maintained online sales avenues regularly.
Coordinated repossessions and reported to CFO on any potential financial losses.
Responsible for maintaining patient financial accounts.