Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Roye

Summary

Hard worker with a proven track record in customer service and quality assurance. Skilled in training and mentoring teams to enhance performance and customer satisfaction. Known for building strong relationships, ensuring operational excellence and compliance with safety standards.

Overview

11
11
years of professional experience

Work History

Shift Manager

CVS Pharmacy
01.2023 - 05.2024
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained and mentored new employees to maximize team performance.

Office Manager

Island Rentals
06.2021 - 01.2023
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Launched quality assurance practices for each phase of development

CNA

Shoal Creek Reahab
01.2020 - 03.2021
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Cashier

Walmart
10.2017 - 11.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.

Key Holder

Dollar General Market
12.2012 - 09.2014
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Education

Daysprings Academy
Montgomery, AL

Skills

  • Schedule oversight
  • Staff development
  • Performance reviewing
  • Verbal and written communication
  • Quality assurance
  • Cash handling
  • Equipment troubleshooting
  • Relationship building
  • Mentoring and coaching
  • Training and mentoring
  • Punctual and reliable
  • Reporting and documenting
  • Staff training and onboarding
  • Shift leadership
  • Schedule management
  • Safety compliance
  • Accurate money handling
  • Sales strategies
  • Team building
  • Handling customer complaints
  • Flexible schedule
  • Inventory control
  • Interpersonal skills
  • Hiring and recruiting
  • Energetic and enthusiastic
  • Tech-Savvy

Timeline

Shift Manager

CVS Pharmacy
01.2023 - 05.2024

Office Manager

Island Rentals
06.2021 - 01.2023

CNA

Shoal Creek Reahab
01.2020 - 03.2021

Cashier

Walmart
10.2017 - 11.2019

Key Holder

Dollar General Market
12.2012 - 09.2014

Daysprings Academy

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Rachel Roye