Rachel Royston
Dental Assistant
Holt,MI
Summary
Hard-working individual with exceptional knowledge in dental terminology and post-surgical patient care. An energetic Oral Surgery Assistant considered an expert communicator and a dedicated patient advocate.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Oral Surgery Assistant
Mid Michigan Oral Surgery
East Lansing, MI
03.2021 - 05.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Calmed nervous patients by speaking softly, answering questions and providing compassionate care.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Greeted patients upon arrival to office and helped prepare for surgeries.
Dental Front Office Receptionist
Grand Traverse Oral Surgery
Traverse City, MI
05.2017 - 05.2019
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Referred patients to dental triage to treat severe or unusual symptoms or complaints.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Oral Surgery Assistant
Mid Michigan Oral Surgery
East Lansing, MI
03.2014 - 09.2016
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Calmed nervous patients by speaking softly, answering questions and providing compassionate care.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Greeted patients upon arrival to office and helped prepare for surgeries.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Staged tray for procedures by arranging dental instruments and equipment.
Education
Dental Radiology
Lansing Community College
Lansing, MI04.1989
High School Diploma -
Holt Senior High School
Holt, MI06.1988
Skills
- Postoperative Care Instructions
- Advising Patients
- Oral Hygiene Techniques
- Dental Equipment
- Procedure Support
- Anesthetic Administration
- Taking Medical and Dental Histories
- Disinfection and Sterilization
- Patient Flow
- Medical Charting
- Emergency Dental Care
- Active Listening
Certification
Dental Radiology Certified
CPR Certified May 2021
Timeline
Oral Surgery Assistant
Mid Michigan Oral Surgery
03.2021 - 05.2021
Dental Front Office Receptionist
Grand Traverse Oral Surgery
05.2017 - 05.2019
Oral Surgery Assistant
Mid Michigan Oral Surgery
03.2014 - 09.2016
Dental Radiology
Lansing Community College
High School Diploma -
Holt Senior High School
Dental Radiology Certified
CPR Certified May 2021
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