Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Ruffell

Palatka

Summary

I am a hard-working and driven person at heart, which allows me to perform my tasks and duties to the highest level. My attention to detail accompanies my desire to see everything through to the end. I have a bubbly and kind personality that makes serving others rewarding. I love to push myself and take pride in excelling at everything I put my mind to. I look forward to learning and growing with the company I work for so that my employment may be mutually beneficial and long lasting.

Overview

5
5
years of professional experience

Work History

Operations Beauty Advisor

Sephora
12.2023 - 07.2024
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.

Assistant Manager

Smashpark
12.2021 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Barista

Scooters Coffee Shop
08.2019 - 10.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Education

High School Diploma -

Oskaloosa High School
Oskaloosa, IA
05-2021

Skills

  • Customer service
  • Organization and multitasking
  • Attention to detail
  • Leadership skills
  • Cash handling and POS experience
  • Exceeding customer expectations
  • Upselling strategies
  • Retail experience
  • Payment processing
  • Sales proficiency
  • Empathy and patience
  • Clear communication
  • Time management
  • Conflict resolution
  • Friendly and helpful
  • Team collaboration

Timeline

Operations Beauty Advisor

Sephora
12.2023 - 07.2024

Assistant Manager

Smashpark
12.2021 - 06.2023

Barista

Scooters Coffee Shop
08.2019 - 10.2021

High School Diploma -

Oskaloosa High School

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Rachel Ruffell