Rachel Rumizen

• Oversaw workforce management planning, volume predictions and capacity planning.
• Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
• Managed employee-related issues encompassing labor, turnover and diversity.
• Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
• Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
• Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
• Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
• Provided leadership for continual management and employee training initiatives.
• Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
• Developed comprehensive risk management plans to mitigate potential threats to organizational stability and growth.
• Drove revenue growth by identifying new market opportunities and developing targeted sales strategies.
• Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reduced operational risks while organizing data to forecast performance trends.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Interacted well with customers to build connections and nurture relationships.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reported issues to higher management with great detail.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Managed over 65 people including: operators, supervisors, SQE’s, ME’s and QE’s

Regularly prepare and report out to Senior Leadership