Rachel Ryberg
Arizona City,AZ
Summary
Dedicated Market Center Administrator skilled in creating a well-structured, compliant control environment and resolving issues swiftly to maintain seamless operations. With a background in risk assessment, transaction accuracy, and ensuring audit readiness, I bring a data-driven approach to risk management and process improvement. Experienced in collaborating across teams to support regulatory compliance, address emerging risks, and manage exam preparations with precision and timeliness. Known for my detail-oriented approach, strong analytical skills, and ability to translate complex requirements into actionable steps that enhance the control environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Market Center Administrator
Keller Williams Realty Sonoran Living
Phoenix, AZ
01.2022 - Current
- Lead strategic financial decision-making to drive Market Center profitability
- Handling bookkeeping, financial analysis, and budgeting, leveraging tools like Cap Management to track agent production, forecast Market Center Profitability, and ensure accurate financial reporting, consistently meeting critical deadlines
- Manage the review and processing of contracts, ensuring commission accuracy for agents while compiling and analyzing agent production data and business metrics to provide actionable insights to leadership
- Maintain up-to-date, compliant transaction records in collaboration with the broker, and serve as the primary point of contact for agents throughout the transaction process, offering guidance, addressing inquiries, and resolving any issues to ensure smooth operations and timely closings
- Managing daily administrative tasks, meeting coordination, and office support functions, contributing to operational efficiency in a high-volume environment
- Building strong relationships with agents through regular care calls, social engagement, and providing ongoing support, increasing agent retention and fostering a positive, collaborative culture
- Oversee compliance with transaction documentation and record-keeping requirements, ensuring accuracy and readiness for internal audits
Operations Manager & Lead Painter
Elite PDR LLC
Philadelphia, PA
01.2019 - 12.2021
- Performs skilled work in preparing metal and other surfaces on automotive equipment for painting and in applying lacquers, primers, synthetic enamels, polyurethane, and epoxy with spray guns and other auto painting equipment to automotive equipment
- Assess damage on vehicles on sales lots to enhance vehicle appearance
- Coordinate retail jobs, maintained payroll, managed billing for jobs including any work-related expenses for the company with the business owner to ensure seamless operations
- Also managed the wholesale side of PDR and body damage repair through Hertz Corporation directly
Front Desk Coordinator
East Norriton Women's Health Care
East Norriton, PA
06.2017 - 01.2019
- Answering the telephone, taking and relaying messages; providing information to callers
- Scheduling appointments and maintaining appointment calendar
- Complying with procedures, rules, and regulations on keeping a safe and clean reception area
- Managing digital and hard copy filing systems, as well as medical billing
Site Supervisor
Interstate Maintenance Corporation
Horsham, PA
09.2014 - 06.2017
- Assisted in maintaining effective operational standards of the school day
- Quickly formulated effective response strategies for urgent issues
- Filled position of District Supervisor when needed, including daily payroll operations.
- Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
- Organized daily workflow for the team, ensuring tasks were completed on time and within budget.
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
Education
Certificate in Collision Reconditioning Technology -
Automotive Training Center
Exton, PAHigh School Diploma -
Twin Valley High School
Morgantown, PAReal Estate License - Real Estate -
Kaplan
Skills
- Strong interpersonal skills in building trust and engagement with agents, investors, and team members, contributing to high retention and team cohesion
- High attention to detail
- Experienced in maintaining transaction documentation and record-keeping standards, consistently audit-ready and aligned with regulatory requirements
- Ability to learn quickly
- Identifying, analyzing, and resolving process inefficiencies and transactional discrepancies, ensuring accuracy and compliance with internal controls
- Lead issue resolution for transactional discrepancies, working closely with agents and brokers to address and resolve conflicts swiftly
- Streamlining operations to enhance productivity and minimize costs, ensuring seamless workflows in high-demand environments
- Identifying potential risks, implement mitigation strategies, and ensure compliance to protect business integrity
- Proficient in preparing detailed financial reports, providing insights that drive business decisions
Certification
- Above and Beyond Staff Award from Keller Williams Sonoran Living
Timeline
Market Center Administrator
Keller Williams Realty Sonoran Living
01.2022 - Current
Operations Manager & Lead Painter
Elite PDR LLC
01.2019 - 12.2021
Front Desk Coordinator
East Norriton Women's Health Care
06.2017 - 01.2019
Site Supervisor
Interstate Maintenance Corporation
09.2014 - 06.2017
- Above and Beyond Staff Award from Keller Williams Sonoran Living
Certificate in Collision Reconditioning Technology -
Automotive Training Center
High School Diploma -
Twin Valley High School
Real Estate License - Real Estate -
Kaplan
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