Rachel Ryckman
Buffalo,NY
Summary
A reliable hardworking team-player proven to excel in high-volume dining environments. I enhanced customer satisfaction and increased sales at Brick House Tavern + Tap through exceptional service and upselling techniques. Skilled in beverage preparation and effective communication, I consistently ensured order accuracy while creating positive guest relationships. I aided in the training of new co-workers where I was able to demonstrate my leadership abilities while creating a welcoming and enthusiastic environment. My strong work ethic and ability to manage multiple tasks simultaneously set me apart.
Overview
4
4
years of professional experience
Work History
Server and Bartender
Brick House Tavern + Tap
2021.09 - 2024.06
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Improved dining experience by providing prompt, attentive service to guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Pantry Line Cook
Salvatores Italian Gardens
2020.03 - 2021.02
- Maintained a clean and organized work station, contributing to overall kitchen efficiency.
- Expedited orders effectively during peak hours, providing excellent service under high-pressure situations.
- Collaborated with fellow line cooks to maintain consistent food quality across all stations.
- Communicated effectively with serving staff regarding food allergies or dietary restrictions for prompt order adjustments.
- Enhanced customer satisfaction by ensuring timely and accurate preparation of menu items.
- Communicated with servers and chef to expedite food delivery.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Education
High School Diploma -
Kenmore West Senior High School
Buffalo, NY06.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- High-volume dining
- Cleanliness standards
- Professional Appearance
- Order Accuracy
- Beverage Preparation
- Effective Communication
- Time Management
- Food running
Timeline
Server and Bartender
Brick House Tavern + Tap
2021.09 - 2024.06
Pantry Line Cook
Salvatores Italian Gardens
2020.03 - 2021.02
High School Diploma -
Kenmore West Senior High School
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