Rachel Saat
Owenton,KY
Summary
Knowledgeable Guest Service Representative experienced in busy Attraction (Theme park) settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
4
4
years of professional experience
Work History
Guest Service Specialist
ARK Encounter
06.2020 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests by furnishing information and directions to casino, gift shop, and dining areas.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Assisted guests with variety of services and local attraction information.
- Responded to guest inquiries to maximize guest satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Associate of Applied Science - Hotel And Restaurant Management
Sullivan University
Lexington, Ky05-2016
Skills
- Guest Relations
- Exceptional communication
- Reservation Management
- Language skills
- Customer Service
- Detail Oriented
- Cash handling experience
- Computer Skills
- Guest Orientation
Timeline
Guest Service Specialist
ARK Encounter
06.2020 - Current
Associate of Applied Science - Hotel And Restaurant Management
Sullivan University
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