Rachel Sadler
Phoenix ,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Personable Member Service Representative offering 2 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
2
2
years of professional experience
Work History
Customer Service Sales Representative
The Results Companies, LLC
Phoenix, AZ
10.2018 - 08.2020
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Answered and directed calls to manage customer accounts, respond to service queries and cancel accounts.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 95% of issues.
- Exceptional computer skills
Education
High School Diploma -
E Institute
Phoenix, AZ05.2017
Skills
- Account management
- Product and service sales
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Customer Retention Strategies
- De-escalation Techniques
- Verbal and Written Communication
- Multitasking and Prioritization
- Understanding Customer Needs
- Responding to Difficult Customers
- CPR Certification
- Clear Communication
- Bedside Care
- Attentive to People
- Safety Compliance
Timeline
Customer Service Sales Representative
The Results Companies, LLC
10.2018 - 08.2020
High School Diploma -
E Institute
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