Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Saephan

San Jose,CA

Summary

Charismatic server with exceptional customer service skills, developed through experience at Famous Dave's Bar-B-Que. Offering several years of experience delivering friendly, prompt service to customers. Greets guests with a genuine smile and promotes an enjoyable dining experience. Proven ability to enhance guest engagement and optimize dining workflows in fast-paced restaurants. Strong expertise in POS system operations, complemented by a solid work ethic and effective team collaboration, ensuring a memorable dining experience for all patrons. Skilled in efficiently managing tables of all sizes, ensuring accuracy, and superior service delivery. Dedicated to meeting customer expectations, and cultivating loyalty through exceptional experiences.

Overview

12
12
years of professional experience

Work History

Server/Waitress

Famous Dave's Bar-B-Que
San Jose, CA
06.2015 - Current
  • Provided friendly, efficient service to guests in a high-energy setting.
  • Accurately entered customer orders into point-of-sale system
  • Worked closely with kitchen staff to ensure prompt food delivery.
  • Informed guests about menu items and current promotions effectively.
  • Assisted team members during peak hours with food running tasks.
  • Processed monetary transactions accurately while following cash handling protocols.
  • Maintained cleanliness by clearing tables and preparing for incoming diners.
  • Utilized strong interpersonal skills to engage customers and boost sales.

Sales Associate

Forever 21
Milpitas, California
07.2015 - 10.2017
  • Delivered exceptional customer service by greeting customers and providing styling assistance.
  • Performed cashier duties, including processing payments, and managing change.
  • Utilized technology resources to assist customers in locating desired items.
  • Ensured a visually attractive sales floor by maintaining organization and cleanliness.
  • Collaborated with team members to achieve store objectives and enhance performance.
  • Stocked merchandise efficiently, ensuring proper arrangement for visibility and access throughout the store.

Lead Sales Associate

California's Great America
Santa Clara, CA
06.2013 - 04.2015
  • Managed daily sales floor operations to ensure seamless workflows.
  • Designed promotional displays to enhance product visibility and boost customer engagement.
  • Collaborated with management on inventory control and stock replenishment strategies.
  • Analyzed sales performance data, delivering insights for strategic adjustments to upper management.
  • Trained new sales staff on procedures to enhance service delivery.
  • Directed a team of sales associates in daily tasks to maximize productivity.
  • Resolved customer complaints promptly, ensuring adherence to service standards.
  • Performed cashier duties during peak hours, guaranteeing accurate payment processing.
  • Managing and counting out each register, ensuring the employee was not over or under for payment taken.

Education

Associate of Science - General Studies in Health Science

Evergreen Valley College
San Jose, CA
05-2022

Skills

  • Exceptional customer service
  • Positive guest engagement and interactions
  • Strong work ethic
  • Team collaboration
  • Dining crew workflow optimization
  • Positive and professional communication
  • Food and beverage knowledge
  • Point of sale (POS) system operations

Timeline

Sales Associate

Forever 21
07.2015 - 10.2017

Server/Waitress

Famous Dave's Bar-B-Que
06.2015 - Current

Lead Sales Associate

California's Great America
06.2013 - 04.2015

Associate of Science - General Studies in Health Science

Evergreen Valley College

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