Rachel Salatielu
Orem,UT
Summary
Detail-oriented professional with 5+ years of work experience providing excellent communications, and customer service building important customer relations. Proficiency in handling all daily operations as well as problem solving.Skilled in upholding high standards of service, adapting to and managing feedback. Proven expertise in team collaboration, achieving service benchmarks and aligning with brand standards.
Aiming to leverage my skills to successfully fill the role at your company
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fleet Manager
Platinum X
08.2019 - 02.2024
- Developed and maintained positive customer relationships with every client and home builder
- Set goals and use metrics to benchmark productivity and improve fleet operations.
- Developing and implementing procedures for daily operations and drivers
- Scheduled all preventative maintenance on their trucks and trailers to ensure the highest possible utilization.
- Operated construction trucks/trailers in a safe and efficient manner, on and off highway
- Transported heavy equipment to and from job site each day as well as making sure job sites were up to protocol
- Conducted and oversaw weekly team meeting and worked cooperatively in team environment
- Maintained electronic logbook to state and federal regulations for all drivers, trailers, vehicles to ensure compliance
- Developed and maintained positive customer relationships with every client and home builder
911 Dispatcher/ Police dispatch
Springville Police Department
03.2019 - 10.2019
- Receiving calls: Answering 911 and non-emergency calls from the public, law enforcement, and other sources
- Assessing emergencies: Determining the type and location of an emergency, and its priority
- Communicating with responders: Relaying information to first responders and providing instructions to the person in need
- Recording calls: Keeping detailed records of calls and other communications
- Multitasking: Handling multiple tasks at once, such as communicating with callers while also monitoring monitors
- Maintained good balance between tolerance and assertiveness in dealing with customers and callers
- Adapted and remained flexible in fast-paced environment
- Maintained neat, clean and organized station for duration of
- Aided Dispatch, database and statistical information management
- Initiated chain of command in notification of incidents
- Executed Company procedures and systems to maximize operating efficiency and system controls.
Barber
Una's Barbershop
06.2016 - 09.2019
- Provided clients with haircut services, face/beard shaved, and scalp massages
- Performed administrative duties such as keeping records and collecting payment
- Maintained safety standards and cleanliness of area
- Greeted members in friendly, upbeat, courteous and professional manner.
Education
Business Management / Business Administration -
Utah Valley University
Orem, UT01.2017
Skills
- Excellent Customer Service Skills
- Leadership
- Problem solving
- Interpersonal communication
Certification
- Barber License
- Class A Drivers License
Timeline
Fleet Manager
Platinum X
08.2019 - 02.2024
911 Dispatcher/ Police dispatch
Springville Police Department
03.2019 - 10.2019
Barber
Una's Barbershop
06.2016 - 09.2019
Business Management / Business Administration -
Utah Valley University
- Barber License
- Class A Drivers License
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