RACHEL SAMSON
Colorado Springs,CO
Summary
As the next Sr. Specialist, MDU Operations. I possess multiple skills covering many fields including – technical knowledge, incredible interpersonal and relationship skills. Professional experience in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable I work effectively with cross-functional teams in ensuring operational and service excellence. My skills and achievements will be an extraordinary benefit and I look forward to further sharing to grow the company.
Overview
9
9
years of professional experience
Work History
Channel Support Professional / Coordinator 3
Comcast Cable Communications
03.2014 - Current
- Team Affinity
- Identifying trends - types of projects to determine and find trends that will help the frontline with productivity and order entry and customer experience to avoid billing and order entry issues – saving Revenue
- Worked Modem overcharge report, for finance to identify trends that were causing accounts to fallout of the macro, because of findings more accounts are completed or corrected via macro
- Helped with the XH project during COVID-19 (~4,000 accounts) – which was to call customers and advise “Until further notice, Comcast was not installing XH”
- Self-motivated, with a strong sense of personal responsibility
- Skilled at working independently and collaboratively in a team environment
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Proved successful working within tight deadlines and a fast-paced environment
Skills
- Solution Focused
- Multi-tasker
- Dedicated
- Self-Motivated
- Organized
- Dependable
- Document management
- Strategic planning
Accomplishments
- Picked to be Corporate Housing - in Channel Support
- A.L.E.X
- Project–Selected as 1 of 9 out of 600 employees to pilot a new project to benefit the center
- Primarily acted as the Point of Contact for updating these agents' schedules and balancing their assignments for Loyalty Support Central and Subject Matter Experts for our training building
- Selected to join Exploring Leadership Program
- Selected as one of original 10 Team Affinity Members
- Exploring leadership
Affiliations
Young Professionals Network ERG
OUT@Comcast NBCUniversal ERG
Women’s Network ERG
Timeline
Channel Support Professional / Coordinator 3
Comcast Cable Communications
03.2014 - Current
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