Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachel Sawchuk

Grayslake,IL

Summary

Hardworking and reliable employee with strong ability in customer service. Highly organized, proactive and punctual with team-oriented mentality. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Purchasing Team Lead

Impact Networking
Lake Forest, IL
07.2021 - Current
  • Managed the day-to-day operations of the purchasing department by supervising staff members and overseeing budget allocations.
  • Created reports summarizing purchase orders placed during specified periods of time.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Leveraged Microsoft & Excel skills to input and compile data gathered from various sources.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Led department meetings to build team cohesiveness and coordinate projects

Manager

Timothy O'Toole's Pub
Libertyville, IL
04.2019 - 06.2021
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies.
  • Analyzed data to identify trends in customer satisfaction ratings and addressed any issues accordingly.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Bartender

Emils Grayslake
Grayslake, IL
12.2016 - 12.2018
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Education

Bachelor of Science - Hospitality Administration And Management

Southern Illinois University Carbondale
Carbondale, IL
05.2018

Skills

  • Positive and Professional
  • Typing 80 WPM
  • Time Management
  • Microsoft Excel
  • Customer Service
  • Excellent verbal & written communication skills
  • Organized

References

References available upon request.

Timeline

Purchasing Team Lead

Impact Networking
07.2021 - Current

Manager

Timothy O'Toole's Pub
04.2019 - 06.2021

Bartender

Emils Grayslake
12.2016 - 12.2018

Bachelor of Science - Hospitality Administration And Management

Southern Illinois University Carbondale

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Rachel Sawchuk