Rachel Scanlan
Gurnee,IL
Summary
Hard-working individual, possessing exceptional oral and written communication skills, active listening abilities, and analytical problem-solving skills. Strives to enhance customer experiences by employing service-oriented behaviors, understanding their desires, and providing customized solutions to build their loyalty. The unwavering commitment to achieving the best results possible is a key aspect of my personal work ethic.
Overview
3
3
years of professional experience
Work History
Server
FirePitt
08.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Crew Team Member
Bake Homemade Pizza
07.2021 - 08.2023
- Worked well with teammates and accepted coaching from the management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Operated cash register to ring up final bills and process various forms of payment.
Restaurant Busser
Egg Harbor Cafe
02.2021 - 09.2021
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained new staff in bussing and cleaning procedures.
Kids Volleyball Coach
Sky High Volleyball
10.2020 - 01.2021
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Researched and implemented new training methods and technologies to increase athleticism.
Restaurant Busser/Hostess
The Shanty Restaurant
07.2020 - 11.2020
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Provided respectful and courteous bussing services while operating within active dining rooms.
Education
High School Diploma -
Warren Township Highschool
Gurnee, IL05.2022
Skills
- Capacity to perform well in constantly changing and fast-paced work settings
- Processing Payments and Managing Billing
- Specials Promotion
- Natural Leadership
- Process Monitoring
- Applying problem-solving abilities to achieve objectives promptly
Timeline
Server
FirePitt
08.2023 - Current
Crew Team Member
Bake Homemade Pizza
07.2021 - 08.2023
Restaurant Busser
Egg Harbor Cafe
02.2021 - 09.2021
Kids Volleyball Coach
Sky High Volleyball
10.2020 - 01.2021
Restaurant Busser/Hostess
The Shanty Restaurant
07.2020 - 11.2020
High School Diploma -
Warren Township Highschool