Rachel Schmidt
Charlotte,TX
Summary
Hello, it is my desire to explore the possibility of furthering my career by offering my skills and services to you. I welcome the opportunity to discuss with you my talents and abilities and how they may become an intricate part of your company. Authorized to work in the US for any employer
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Center For Health Care Services
11.2023 - Current
- Managed patient scheduling and appointment coordination to optimize service delivery.
- Assisted in resolving patient inquiries and concerns, enhancing overall patient satisfaction.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure data integrity.
- Collaborated with healthcare providers to streamline communication and improve patient care processes.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
Administrative Assistant
Deep Well Energy Services
10.2019 - 03.2020
- Assisted in budgeting and expense tracking, contributing to accurate financial reporting.
- Streamlined office processes through the implementation of digital tools and software solutions.
- Oversaw project timelines and deliverables, ensuring adherence to deadlines and quality standards.
- Managed correspondence and communications, enhancing information flow across departments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Service Writer
ELWOOD STAFFING SERVICES INC.
08.2019 - 11.2019
- Collaborated with technicians to assess service needs and provide accurate repair estimates.
- Maintained detailed records of service transactions, supporting accurate billing and inventory management.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Streamlined repair order processes for increased efficiency and productivity.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and resolved discrepancies and errors in customer accounts.
- Sought ways to improve processes and services provided.
Administrative Assistant
Chalk Mountain Services
09.2016 - 08.2019
- Managed inventory records using warehouse management system to ensure accuracy and efficiency.
- Coordinated shipping schedules and logistics for timely delivery of products.
- Processed incoming and outgoing shipments, verifying contents against packing lists.
- Assisted in training new staff on warehouse procedures and safety protocols.
- Provided exceptional customer service when responding to inquiries about orders or shipment statuses, promoting positive brand image and repeat business opportunities.
- Improved employee training programs by developing comprehensive materials covering essential warehouse tasks and responsibilities.
- Enhanced inventory accuracy by diligently maintaining and updating records of all received and shipped goods.
- Contributed to a safer work environment through meticulous monitoring of safety protocols and reporting any observed violations.
- Managed vendor relationships, negotiating favorable terms that contributed to overall supply chain efficiency.
- Assisted in increasing on-time delivery rates with proactive communication between warehouse team and transportation providers.
- Reduced order processing time for increased customer satisfaction by accurately preparing shipping documentation and labels.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Administrative Assistant
Complete Energy Services, Inc.
09.2014 - 05.2016
- Led process improvement initiatives that enhanced operational efficiency and reduced administrative errors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted in budgeting and expense tracking, contributing to accurate financial reporting.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service Store Clerk
Ataway Feed and Seed
06.2009 - 08.2014
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed effective communication skills through daily interactions with diverse customers and vendors.
- Assisted customers by answering questions and fulfilling requests.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Increased repeat business through exceptional customer service that fostered loyalty among patrons.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service Representative
Citibank Financial
06.1999 - 05.2003
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and positive experiences.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor's - undefined
College of Business
Associate - Human Resources
Western Governors University
Utah County, UT09.2025
undefined
Palo Alto College
San Antonio, TX05.1997
Skills
- Recruiting
- Performance Management
- Oracle
- PeopleSoft
- Tableau
- Management
- Event Planning
- Negotiation
- Dismiss
- Accounts Payable
- Billing
- Outlook
- Receptionist
- Payroll
- Word
- Microsoft Excel
- Administrative Assistant
- Benefits Administration - 5 years
- Typing - 5 years
- Human Resources - 3 years
- Basic Math
- Spanish
- SPSS
- English
- Microsoft Word
- Employee Orientation
- Workers' Compensation
- Human Resources Management
- Financial Services
- Sales Experience
- 10 Key Calculator
- Customer Service
- Phone Etiquette
- Intake
- Microsoft Office
- Microsoft Outlook
- Office Management
- Financial Report Writing
- SharePoint
- Computer operation
- Office experience
- Sales
- Conflict management
- Training & development
- Time management
- E-commerce
- Windows
- Case management
Certification
- Add your certifications
- Assessments
- Spreadsheets with Microsoft Excel - Familiar
Timeline
Patient Service Representative
Center For Health Care Services
11.2023 - Current
Administrative Assistant
Deep Well Energy Services
10.2019 - 03.2020
Service Writer
ELWOOD STAFFING SERVICES INC.
08.2019 - 11.2019
Administrative Assistant
Chalk Mountain Services
09.2016 - 08.2019
Administrative Assistant
Complete Energy Services, Inc.
09.2014 - 05.2016
Customer Service Store Clerk
Ataway Feed and Seed
06.2009 - 08.2014
Customer Service Representative
Citibank Financial
06.1999 - 05.2003
Bachelor's - undefined
College of Business
Associate - Human Resources
Western Governors University
undefined
Palo Alto College
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