Rachel Schriever
Trenton,Ohio
Summary
Energetic and reliable assistant department leader dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
5
5
years of professional experience
Work History
Assistant Department Manager
Kroger Co, Inc
04.2021 - Current
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
- Contributed to the successful achievement of department goals by consistently meeting or exceeding sales targets.
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
Sales Associate
Journeys Kidz
10.2019 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Bachelor of Arts - Digital Commerce
Miami University
Oxford, OH05.2025
Associate of Arts - Business Administration
University of Cincinnati
Cincinnati, OH05.2023
Skills
- Workplace Safety
- Team Management
- Employee Motivation
- Staff Management
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Multitasking
- Reliability
- Team Collaboration
- Effective Communication
- Decision-Making
Timeline
Assistant Department Manager
Kroger Co, Inc
04.2021 - Current
Sales Associate
Journeys Kidz
10.2019 - 04.2021
Bachelor of Arts - Digital Commerce
Miami University
Associate of Arts - Business Administration
University of Cincinnati
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