Joshua Meisinger
Bellevue,NE
Summary
Personable and dedicated Service Desk Engineer 3 with extensive experience in the IT industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers and clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing the business.
Overview
14
14
years of professional experience
Work History
Service Desk Engineer 3
Streck
LaVista, NE
01.2018 - Current
- Work closely with all different kinds of customers about Computers, Desk Phones, Cell Phones, Software and anything else in an IT setting
- Help IT Manager with my departments IT hardware and IT supplies orders
- Built the system that we use to build and image our companies PC & Laptops
- Suggested and built out our current Hardware and software inventory software
- Received the IT Department's Hardware orders and track them in applications for IT and Finance Department
- Helped decide on and implement New Ticketing Software for Streck
- Helped build and maintain Streck's On-Boarding and Off-Boarding policy
Desktop Support Technician/System Administrator
Warren Distribution
Omaha, NE
03.2011 - 12.2016
- Helped build, setup and run our AD environment
- Managed Hosted Exchange 2010 Server and Migrated it to Office 365
- Work closely with all different kinds of customers about Computers, Servers, Routers, Switches, Desk Phones, Cell Phones, Software and anything else in a Remote or Office Setting
- Handled multiple remote sites with issues varying from day to day
- Handled all of my departments IT ordering and supplies
- Created and received PO's for all of the IT Department's orders
- Built the system that we use to build and image our companies PC & Laptops and manage software with
Education
Bachelor of Science Degree - Systems & Network Administration
Bellevue University
Bellevue, NE01.2014
Associate Degree - Information Technology
ITT Technical Institute
Omaha, NE09.2004
Skills
- Skilled in Windows & Mac Computer Systems Hardware, Software, Applications and Servers
- Setup all New Hires when they are brought On-Board with Streck
- Off-Board and work with Managers and Supervisors when people depart from Streck
- Working Knowledge of VMware, Backup Exec, Cisco, Netgear and HP Routers and Switches
- Skilled in Active Directory and Powershell
- Skilled in many different Antivirus and Anti-Malware Applications
- Skilled in Smart Deploy, and many other device imaging software
- Skilled with Cell phone management, ordering and policy
- Skilled with JAMF Pro software for Cell phone management and security MDM
- Skilled in PDQ Deploy and Inventory
- Skilled in Windows 7, 8, 10 and 11
- Working Knowledge of ITIL and its Foundations
- Skilled in Microsoft Office, older and current versions
- Skilled with audiovisual, video, and multimedia equipment
- Skilled Knowledge of different Internet systems, IE, Safari, Firefox and Chrome
- Skilled knowledge of all different kinds of tablets, apps, and configurations
- Skilled Knowledge of Different Email Systems
- Skilled knowledge of many different remote management systems
- Application support
- Network Administration
- Hardware support
- Backup and recovery
- System Administration
- Software Installation
- Ticketing systems
- Server maintenance
References
Available upon request
Accomplishments
- Won the HDI Award for Best Customer Service Representative in 2024
- Won Employee of the Month Serveral times at my previous employer
Timeline
Service Desk Engineer 3
Streck
01.2018 - Current
Desktop Support Technician/System Administrator
Warren Distribution
03.2011 - 12.2016
Bachelor of Science Degree - Systems & Network Administration
Bellevue University
Associate Degree - Information Technology
ITT Technical Institute
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