Rachel scipioni
ARIVACA,AZ
Summary
Dynamic professional with proven expertise in customer relationship management and data entry, honed at Verizon Wireless. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional complaint handling and Microsoft programs proficiency. Achieved notable efficiency improvements, embodying strong communication and analytical skills.
Overview
18
18
years of professional experience
Work History
Customer Service Surveyor
Partners Personnel
09.2016 - Current
- Entered responses from survey participants into internal database using Yardi to later compile reports or conduct analysis.
- Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
- Reviewed, classified and recorded survey data in preparation for computer analysis.
Customer Service Representative
Verizon Wireless
08.2006 - 04.2010
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Holley High School
Holley, NY06.2003
Skills
- Complaint Handling
- Data Entry
- Customer Relationship Management
- Quality Assurance
- Product Upselling
- Script adherence
- Proficient in microsoft programs
- Gathering information
- Providing customer support
- Inbound phone calls
Timeline
Customer Service Surveyor
Partners Personnel
09.2016 - Current
Customer Service Representative
Verizon Wireless
08.2006 - 04.2010
High School Diploma -
Holley High School
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