Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Scott

Geneseo,NY

Summary

Highly skilled and enthusiastic professional with more than 16 years of healthcare experience managing operations in mental health, assisted living and most recently correctional setting. Successfully oversee human resources, budgeting, supply management, hiring, scheduling, and patient services for the nine surrounding county jail medical departments. Develop and lead productive and efficient medical staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

17
17
years of professional experience

Work History

Regional Medical Manager

PrimeCare Medical
05.2022 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to al medical staff members in the county correctional setting.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Championed interdisciplinary collaboration within healthcare teams, improving patient outcomes through comprehensive care plans.
  • Improved patient care by implementing evidence-based nursing practices and standardizing protocols across the region.

Health Service Administrator

PrimeCare Medical
05.2021 - Current

Director of Nursing

PrimeCare Medical
01.2020 - Current

Registered Nurse

PrimeCare Medical
10.2018 - Current

Resident Care Director

Morgan Estates Assisted Living Community
03.2013 - 05.2020
  • Set and updated staff schedules, delegated assignments and monitored performance.
  • Conducted admissions assessments to determine patient conditions and risk levels.
  • Audited charts and medication to check compliance.
  • Coordinated care with external agencies to best support resident needs.
  • Assisted with development and execution of marketing strategies to maintain occupancy levels.
  • Supervised and coached team members on proper procedures and care standards.
  • Liaised with families regarding resident progress, answering concerns promptly while maintaining professional boundaries.
  • Established a positive and supportive environment, promoting resident well-being and comfort.
  • Developed comprehensive care plans for residents, resulting in improved health outcomes and satisfaction levels.

Mental Health Counselor

St James Hospital Acute Psychiatric Unit
05.2007 - 03.2013
  • Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
  • Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
  • Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
  • Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.

Education

High School Diploma -

Canaseraga Central School
Canaseraga, NY

Associate of Science - Registered Nurse

Alfred State
Alfred, NY
05.2018

Licensed Practical Nurse

Genesee Valley Boces
Dansville, NY
06.2012

Bachelor of Science - Gerontology

Alfred University
Alfred, NY
05.2007

Bachelor of Science - Psychology

Alfred University
Alfred, NY
05.2007

Skills

  • Clinical Leadership
  • Quality Improvement
  • Healthcare administration
  • Staff Development
  • Critical Thinking
  • Patient Safety
  • Training and mentoring
  • Employee Supervision
  • Clinical Staff Management
  • Quality Control

Timeline

Regional Medical Manager

PrimeCare Medical
05.2022 - Current

Health Service Administrator

PrimeCare Medical
05.2021 - Current

Director of Nursing

PrimeCare Medical
01.2020 - Current

Registered Nurse

PrimeCare Medical
10.2018 - Current

Resident Care Director

Morgan Estates Assisted Living Community
03.2013 - 05.2020

Mental Health Counselor

St James Hospital Acute Psychiatric Unit
05.2007 - 03.2013

High School Diploma -

Canaseraga Central School

Associate of Science - Registered Nurse

Alfred State

Licensed Practical Nurse

Genesee Valley Boces

Bachelor of Science - Gerontology

Alfred University

Bachelor of Science - Psychology

Alfred University

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