Rachel Sena
Wasilla,AK
Summary
Compassionate Certified Nursing Assistant professional with a proven track record in delivering exceptional patient care and supporting healthcare teams. Expertise in managing complex cases with accuracy and dignity, while ensuring patient comfort through vital signs monitoring and hygiene assistance. Recognized for strong communication, empathy, and teamwork skills, contributing to a clean and safe environment for all patients. Dedicated to continuous learning and professional development to enhance healthcare delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Ambercare Hospice & Home Health
Belen, New Mexico
06.2009 - 03.2024
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered my patients call lights promptly and responded to patient care needs accordingly when at a facility.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Provided emotional support to family members regarding end-of-life decisions.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to case manager.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Distributed drinking water and nourishment to residents.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Conducted patient education on health maintenance and disease prevention.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Turned and repositioned bedridden patients to prevent bedsores.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Reminded patients to take prescribed medications or nutritional supplements.
Assistant Manager
Good Life Senior Living
Los Lunas, NM
03.2021 - 03.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
Education
Nursing Assistant Certification - Healthcare
CNM
Albuquerque,NM04-2009
High School Diploma -
Benny Benson
Anchorage05-2001
Some College (No Degree) - Optometry
S.I.P.I
Albuquerque, NMSkills
- Infection control procedures
- Care plan implementation
- Conducting intakes
- Monitoring fluids
- Vital sign recording
- Observing responses
- Collecting specimens
- Documenting behaviors
- Transporting patients
- Patient-focused care
- Electronic charting
- Medical records management
- Patient lifting
- Chronic disease management
- Geriatric care
- Shared governance
- Wound care specialist
- Responding to emergencies
- Patient management
- Feeding assistance
- Indirect patient care
- Interdisciplinary communication
- Bedside manner
- Recording vital signs
- Compassionate caregiver
- Feeding assistance expert
- Calm and level-headed under duress
- Complex Problem-solving
- Outpatient care
- Condition monitoring
- Patient assessments
- Medical office administration
- Helping with medication
- Companionship and emotional support
- Collecting vital signs
- Family support and assistance
- Toileting assistance
- Performing patient intakes
- Patient relations
- Assisting with personal grooming
- EHR management
- Quick problem solver
- Trustworthy companion
- Range of motion exercises
- Admitting support
- Respiratory equipment training
- Supporting personal needs
- Intake recording
- EMR / EHR
- General housekeeping
- G-tube care
- Adaptable
- HIPAA compliance
- Dressing assistance
- Database administration
- Mobility assistance
- DBMS
- Reliable transportation
- Patient relationship building
- Healthcare ethics
- Inpatient care
- Medical terminology
- Reliable team player
- Safety precautions
- Activity planning
- Compassionate
- End-of-life care
- Quality assurance
- Vital signs monitoring
- Light housekeeping
- Tracheostomy care
- Oxygen therapy
Affiliations
- Gardening with my mother
- Fishing with my boys and husband
- Hunting with my Husband
- Hiking with my family
- Walking our dogs
- Moving Mountains
Accomplishments
- Nominated for The Joey Award
Certification
- Certified Nursing Assistant
- CPR & First aide trainning
Languages
English
Full Professional
Timeline
Assistant Manager
Good Life Senior Living
03.2021 - 03.2022
Certified Nursing Assistant
Ambercare Hospice & Home Health
06.2009 - 03.2024
- Certified Nursing Assistant
- CPR & First aide trainning
Nursing Assistant Certification - Healthcare
CNM
High School Diploma -
Benny Benson
Some College (No Degree) - Optometry
S.I.P.I
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