Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachel Serna

Santa Fe,NM

Summary

Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work.

Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations.

Skilled professional with many years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies.

Overview

17
17
years of professional experience
2011
2011
years of post-secondary education

Work History

House Cleaner

Self Employed Services
Santa Fe, Nm
08.2008 - Current
  • Organized cleaning supplies and equipment for easy access and efficiency.
  • Developed customized cleaning plans based on client preferences and needs.
  • Communicated effectively with clients to ensure satisfaction with services provided.
  • Cleaned residential spaces using efficient techniques and eco-friendly products.
  • Maintained high standards of cleanliness in kitchens, bathrooms, and living areas.
  • Resolved client concerns promptly to maintain positive relationships and trust.
  • Cleaned homes following specific and detailed protocols and requests.
  • Checked supplies inventory regularly to ensure adequate levels are available at all times.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Emptied wastebaskets and replaced liners.
  • Washed windows inside and outside as needed.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Managed scheduling and time effectively to maximize service delivery efficiency.
  • Trained new cleaners on best practices and safety protocols in home cleaning.

Cashier

Speedway Gas Station
Santa Fe, New Mexico
01.2022 - 08.2023
  • Processed customer transactions accurately and efficiently at high-volume gas station.
  • Maintained cleanliness and organization of cashier area and surrounding workspace.
  • Assisted customers with product inquiries and provided excellent service.

Customer Service Representative

Albertsons
Santa Fe, Nm
08.2010 - 12.2018
  • Assisted customers with inquiries and resolved issues efficiently.
  • Processed transactions accurately using point-of-sale systems.
  • Handled returns and exchanges following company policies.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

Santa Fe High School
Santa Fe, Nm

Skills

  • Cleaning protocols
  • Time management
  • Inventory control
  • Eco-friendly cleaning
  • Excellent communication
  • Problem solving
  • Basic repairs
  • Customer service
  • Payment collection

References

References available upon request.

Timeline

Cashier

Speedway Gas Station
01.2022 - 08.2023

Customer Service Representative

Albertsons
08.2010 - 12.2018

House Cleaner

Self Employed Services
08.2008 - Current

Santa Fe High School
Rachel Serna