Rachel Shackleford
Lathrup Village,MI
Summary
Seeking a Service Engineer position were I can drive the implementation of strategic initiatives with continuous improvement consultation, Process engineering, and statistical analysis
Experience leading multi-functional teams and driving projects to completion without having direct supervisory responsibility 10 years in manufacturing 2 years of proven success working in continuous improvement, operations Formal training and certifications in Lean, Six Sigma, process And production Engineering Examine and validate existing processes performed within the company utilizing process mapping, flow charting & standard documentation tools
Overview
12
12
years of professional experience
Work History
Quality Control Analyst
General Motors Company
Detroit, MI
04.2018 - Current
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Improved overall production efficiency by identifying and resolving quality control issues.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
Continuous improvement analysts
Shinola Detroit
Detroit, MI
05.2015 - 05.2018
- Develop, document and enhance policies and processes
- Identify and lead efficiency improvement opportunities and initiatives
- Participate in development and implementation of automated process workflow solutions
- Maintains documentation and training materials within the LCOE library.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Production Worker
Grupo Antoline
Wayne, MI
11.2012 - 08.2013
- Inspect product constantly to maintain highest quality parts.
- Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
- Made sure that products were produced on time and are of good quality.
- Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.
- Participated in troubleshooting efforts when problems arose during the manufacturing process in order to minimize disruptions to production schedules.
- Assisted with the implementation of new manufacturing technologies, including training fellow associates on proper usage and maintenance procedures.
Education
Bachelor Of Computer Science - Information Technology/ Robotics
Capella University
Minneapolis, MNSkills
- Strong Microsoft Office package skills and knowledge in CAD
- Lean Six Sigma
- Quality processes
- Data Analysis
- Project Management
- Continuous Improvement
- SOP Development
- Software development knowledge
- Customer Focus
- Equipment Assembly
- Equipment Installation
Accomplishments
- Assisted and trained employees affected by implementation of new processes i installed
- Learned new ways to enhance production numbers
- Awarded Lead Quality Specialist
- Achieved Result by completing Task with accuracy and efficiency.
- Collaborated with team of Number in the development of Project name.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of Number staff members.
Timeline
Quality Control Analyst
General Motors Company
04.2018 - Current
Continuous improvement analysts
Shinola Detroit
05.2015 - 05.2018
Production Worker
Grupo Antoline
11.2012 - 08.2013
Bachelor Of Computer Science - Information Technology/ Robotics
Capella University