Rachel Shambley
Mebane,NC
Summary
Proven leader and efficient problem-solver, adept at managing operations and enhancing customer experiences. Excelled in HIPAA compliance and patient relations, significantly improving service quality. Demonstrated expertise in records management and fostering positive environments, achieving top-notch results in fast-paced settings. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence, medical terminology and managing files.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Buoys Bar and Grill
05.2021 - Current
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Front Desk Receptionist
Alamance Eye Center
06.2019 - 03.2020
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
CNA
Edgewood Place at the Village in Brookwood
03.2012 - 04.2015
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Documented patient information and care activities in electronic health record.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
Associate of Science - Nursing
Alamance Community College
Graham, NC08.2014
CNA Certification - Nursing Assistance
Guilford Technical Community College
Jamestown, NC05.2008
Skills
- HIPAA Compliance
- Insurance Verification
- Medical Billing
- Payment Collection
- Patient Registration
- Records Management
- Medical Charting
- Electronic Medical Records
- Appointment Scheduling
- Patient Relations
Timeline
Restaurant Manager
Buoys Bar and Grill
05.2021 - Current
Front Desk Receptionist
Alamance Eye Center
06.2019 - 03.2020
CNA
Edgewood Place at the Village in Brookwood
03.2012 - 04.2015
Associate of Science - Nursing
Alamance Community College
CNA Certification - Nursing Assistance
Guilford Technical Community College
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