Rachel Shelinbarger
Citrus Springs,FL
Summary
Dedicated professional with a history at Health Center of Brentwood, where I elevated patient satisfaction through compassionate care and meticulous attention to vital signs monitoring. Leveraged empathy and clinical documentation skills to enhance team efficiency and patient advocacy, significantly improving care standards without compromising privacy or safety.
Overview
3
3
years of professional experience
Work History
CNA
Health Center of Brentwood
11.2019 - 09.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Customer Service Representative
CURO Financial Technologies
01.2018 - 09.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Associates In Science - Psychology
Garden City Community College
Garden City, KS05.2015
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Maintaining confidentiality
- Compassionate communication
- Emotional support
- Complex Problem-solving
- Emergency response
- Clinical documentation
- Wound care
- Multitasking and organization
- Team collaboration
- Critical thinking
- Active listening
- Flexibility and adaptability
- Conflict resolution
- Patient advocacy
- Health monitoring
- Infection control practices
- Reliable team player
- Recording vital signs
- Safety precautions
- Bedside manner
- Compassionate
Timeline
CNA
Health Center of Brentwood
11.2019 - 09.2020
Customer Service Representative
CURO Financial Technologies
01.2018 - 09.2018
Associates In Science - Psychology
Garden City Community College
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