Rachel Sheppard

-I ensure the safety and comfort of animals by skillfully restraining them during examinations and administering various medications under veterinary supervision. I assist in post-operative care, monitor vital signs, and observe behavioral changes during recovery, while effectively communicating with pet owners regarding their pets' health, nutrition, and care.

-I am proficient in utilizing veterinary practice management software, including Idexx and Cornerstone, to manage scheduling and maintain accurate medical records. My responsibilities also include responding to emergencies and providing stabilization support, while handling euthanasia procedures with compassion. I apply bandages, clean wounds, and maintain a sterile environment to support surgical success. Additionally, I educate clients on preventative care and perform radiographic testing to assist in diagnoses, ensuring high-quality patient care even during busy clinic shifts.

-I improved workflow efficiency by assisting pharmacists with medication dispensing and labeling, reducing patient wait times. By adhering to HIPAA regulations, I safeguarded patient confidentiality and built trust. My attention to detail in counting and labeling prescriptions minimized errors, enhancing patient safety. I effectively resolved customer inquiries, leading to high satisfaction and repeat business, while maintaining accurate records for controlled substances. My commitment to continuous learning ensured I provided informed consultations that positively impacted patient care.

• I provided daily care for animals by feeding, watering, and administering medications. I maintained a clean environment by disinfecting kennels and monitoring animal behavior, reporting any health concerns to veterinary staff. I facilitate socialization through supervised playtime, keep accurate records of animal intake and health status, and assist with grooming.

• As a supervisor, I managed daily operations to meet performance and service expectations, enhancing customer satisfaction.
• I maintained a clean and organized store environment, fostering a positive shopping experience.
• By building strong relationships with staff, I boosted morale through recognition and mentorship, contributing to team performance.
• I improved cash intake accuracy and resolved customer complaints promptly, leading to increased retention and repeat business.
• Regular inventory counts ensured accurate stock levels and better forecasting.
• My commitment to compliance with health and safety regulations created a safe environment for both staff and customers.