Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Sheridan

McCloud,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

12
12
years of professional experience

Work History

Office Manager

Arsenault Painting Company
03.2015 - 07.2020
  • Worked closely with customers, scheduling jobs and discussing design requirements including follow up once job was completed.
  • Performed bookkeeping processes including payroll for 15 employees.. (Quickbooks)
  • Managed facilities Introduce new policies, rules and regulations and ensure they are followed
  • Organized team schedules
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with customers, vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Controlled finances to lower costs and keep business operating within budget.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed compliance to keep organization operating within legal and regulatory guidelines for both personnel files and safety requirements

Regional Operations and Compliance Manager/Administrator for East Coast

RadioShack Corporation
09.2010 - 02.2015
  • Supported 4 Regional Sales Directors and 24 District Managers
  • Supervised a team of 3 District Administrators
  • Divisional Coverage when the Divisional Manager was unavailable
  • Managing appointments, organized meetings and conference calls
  • Responsible for all travel arrangements for RSD and DMs
  • Created and processed expense reports for RSD and DMs as well as Store Managers travel expenses and mileage reimbursements
  • Certification compliance on a district and store level; Consistently recognized as a leader in operational and training compliance for East Coast (2400 stores)
  • Maintained positive communication with all team members ranging from Divisional Vice President to Sales Associates
  • Managed regional and district sales contests
  • Tracked daily inventories and banking discrepancies, worked closely with Loss Prevention to protect assets
  • Processed all New Hire onboarding, background checks, E-Verify and People Answers, transfers and terminations of store personnel in PeopleSoft
  • Answered, investigated and resolved escalated customer complaints
  • Liaison between all store personnel and payroll, accounts payable and benefits
  • Reported all Workers Compensation reports
  • Managed compliance efforts, reporting and audits.
  • Maintained effective working relationships with regulatory authorities, suppliers and customers.
  • Delivered training programs to inform new and current employees about compliance issues.
  • Evaluated customer complaints, processes and all other aspects of operations to assess compliance.
  • Delivered and tracked program training for associates and supervisors to safeguard continuing business relationships.
  • Verified consistency in quality planning, quality control, quality insurance and quality improvement.
  • Addressed compliance issues by developing and implementing corrective action plans.
  • Performed regular compliance reviews and audits, identifying non-compliance issues.
  • Implemented effective compliance policies and procedures to meet regulatory requirements.
  • Established and monitored compliance procedures to provide consistent implementation across departments.
  • Investigated potential compliance violations and reported findings to senior management.
  • Kept up to date on compliance trends and rulings using meticulous research and study.
  • Devised and maintained compliance recordkeeping processes to support initiatives.
  • Identified, investigated and documented compliance violations and recommended corrective measures.
  • Monitored and assessed compliance risks associated with operational processes and procedures.

Human Resources Manager

Alternative Manufacturing
04.2008 - 08.2010
  • Responsible for all recruiting, onboarding, advertising and interviewing
  • Worked closely with the local career center and Somalian Charities to ensure that those who were unemployed were notified of openings
  • Maintained all personnel files with strict confidentiality
  • Worked side by side with VPs to ensure all employees were comfortable with the Management Team and created an opening door policy
  • Created company handbook for all employees to have a reference on employee Laws/benefits
  • Organized company outings and holiday parties
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Processed employee claims involving performance issues and harassment.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Managed all aspects of purchasing for a 45 million dollar manufacturing facility
  • Work closely with all vendors and sales reps
  • Contract negotiations, price down initiatives and supplier performance reviews
  • Managed a sourcing and purchasing department of six team members with day day work assignments and special projects.


Education

High School Diploma -

Waltham Senior High
Waltham, MA
06.1987

Skills

  • Operations Management
  • Staff Hiring
  • Administrative Support
  • Customer Service
  • Office Management
  • Compliance Monitoring
  • Staff Management
  • Inventory Control
  • Bookkeeping
  • Data Entry
  • Expense Reporting
  • Customer Relations

Timeline

Office Manager

Arsenault Painting Company
03.2015 - 07.2020

Regional Operations and Compliance Manager/Administrator for East Coast

RadioShack Corporation
09.2010 - 02.2015

Human Resources Manager

Alternative Manufacturing
04.2008 - 08.2010

High School Diploma -

Waltham Senior High

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Rachel Sheridan