Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Sherman

Stanardsville,United States

Summary

Demonstrated expertise in team leadership, customer service, and problem solving. Adept at fostering leadership development and creative problem solving within teams, ensuring maximum efficiency, with a heavy focus on both internal and external customer satisfaction. Committed to leveraging data analysis and adaptability to drive continuous improvement and innovation in operational processes.

Overview

24
24
years of professional experience

Work History

ADMINISTRATIVE SUPPORT MANAGER

NOLA Builds & Design
02.2025 - 05.2025
  • Streamlined administrative processes by implementing new systems and tools for increased efficiency.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and coordinating onboarding procedures for new employees.
  • Organized and updated databases, records and other information resources.
  • Created organized filing system to manage department documents.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Provided exceptional customer service when addressing external inquiries from clients or partners, resolving concerns promptly and professionally.
  • Served as a reliable point of contact between departments, ensuring clear communication channels were maintained throughout the organization at all times.
  • Supported executive decision-making by conducting thorough research and presenting detailed reports on industry trends and competitor analysis.
  • Coordinated company events including meetings, conferences, and team-building activities to promote employee engagement.
  • Prioritized tasks efficiently while juggling competing deadlines to maintain optimal service levels for internal stakeholders.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

ASSOCIATE MANAGER OF ORDER ENTRY

ExploreLearning
03.2016 - 11.2024
  • Managed order entry processes, enhancing accuracy and efficiency across teams.
  • Streamlined workflows, achieving measurable improvements in processing time.
  • Trained and supported staff, fostering a collaborative and productive environment.
  • Resolved complex order issues, ensuring client satisfaction and retention.
  • Analyzed data to identify trends, driving strategic decisions and impactful outcomes.

CONTRACT MANAGEMENT & ACCOUNTS RECEIVABLE

Inova Solutions
02.2007 - 08.2015
  • Optimized accounts receivable processes, reducing collection time and enhancing financial performance.
  • Spearheaded contract management initiatives, resulting in the substantial reduction in outstanding balances.
  • Implemented strategic improvements in efficiency and accuracy, resulting in measurable enhancements to contract management and accounts receivable processes.

CUSTOMER SERVICE MANAGER

MusicToday
02.2001 - 02.2007
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Kept accurate records to document customer service actions and discussions.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
  • Fostered culture of continuous improvement, leading to consistently high service standards.

Education

PVCC
Charlottesville, VA

Skills

  • Team Leadership (Expert), Customer Service (Expert), Time Management (Expert)
  • Problem Solving (Expert), Creative Thinking (Expert), Data Analysis
  • Conflict Resolution (Skillful), Adaptability (Expert), Leadership Development (Skillful)
  • Creative Problem Solving (Expert), Emotional Intelligence (Skillful)
  • Critical Thinking (Expert), Process Improvement (Expert), Decision Making (Expert)
  • Mentoring (Expert), Team Building (Expert), Performance Management (Expert)
  • Change Management (Skillful)
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Planning and prioritization
  • Relationship building
  • Team coordination
  • Microsoft office
  • Flexible schedule
  • Team building
  • Data entry
  • Work Planning and Prioritization
  • Self motivation
  • Records and database management
  • Conflict resolution
  • Professionalism
  • Office coordination
  • Staff management
  • Workflow management
  • Continuous improvement
  • Adaptability
  • Quality assurance
  • Administrative management
  • Professional demeanor
  • Problem-solving aptitude
  • Process improvement
  • Hiring and terminations
  • Operational improvements
  • Communications management
  • Problem-solving abilities
  • Verbal and written communication
  • Decision-making
  • Task delegation

Timeline

ADMINISTRATIVE SUPPORT MANAGER

NOLA Builds & Design
02.2025 - 05.2025

ASSOCIATE MANAGER OF ORDER ENTRY

ExploreLearning
03.2016 - 11.2024

CONTRACT MANAGEMENT & ACCOUNTS RECEIVABLE

Inova Solutions
02.2007 - 08.2015

CUSTOMER SERVICE MANAGER

MusicToday
02.2001 - 02.2007

PVCC

Similar Profiles

CREATE PROFILE
Rachel Sherman