Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Sherwood

Niagara Falls,NY

Summary

Versed in quickly and accurately answering questions, offering information and completing daily objectives. Delivers dynamic service and fosters positive relationships with customers and coworkers.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Hobby Lobby
Lancaster , NY
08.2023 - 05.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.

Scheduling Coordinator

Tyska Alexander Orthodontics
Buffalo , NY
05.2023 - 08.2023
  • Coordinated with department managers to adjust employee schedules as needed.
  • Provided support in resolving scheduling conflicts between employees.
  • Resolved customer inquiries regarding schedule changes or availability of services and products.

Front Desk Receptionist

Dr Bob's Dental Care
Buffalo , NY
09.2022 - 05.2023
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.

Assistant General Manager (AGM)

LA Fitness
Buffalo , NY
05.2022 - 09.2022
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Created promotional campaigns to increase store traffic and generate revenue.

Front End Manager

Dash's Market
Buffalo, NY
09.2021 - 05.2022
  • Establish and maintain a positive work environment that supported high team morale and personal goals within the team
  • Open and close department according to established procedures and implement a cleaning standard throughout the department

Education

Bachelor of Science - Business Administration

Buffalo State College
Buffalo, NY
05-2019

Skills

  • Handling Escalations
  • Complaint resolution
  • Workflow Management
  • Schedule Coordination
  • Training and mentoring
  • Cash Handling

Timeline

Customer Service Manager

Hobby Lobby
08.2023 - 05.2024

Scheduling Coordinator

Tyska Alexander Orthodontics
05.2023 - 08.2023

Front Desk Receptionist

Dr Bob's Dental Care
09.2022 - 05.2023

Assistant General Manager (AGM)

LA Fitness
05.2022 - 09.2022

Front End Manager

Dash's Market
09.2021 - 05.2022

Bachelor of Science - Business Administration

Buffalo State College

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