Rachel Shirlaw
Greeley,CO
Summary
Detail oriented healthcare professional with strong experience in patient support, clinical assistance and front office administration. Skilled in scheduling, documentation management, insurance coordination and maintaining HIPAA-compliant records. Adept at supporting therapists and providers with treatment preparation, patient monitoring and therapeutic modalities while ensuring a clean, organized and efficient clinic environment. Known for excellent communication, multitasking and the ability to work collaboratively in fast-paced medical settings.
Overview
3
3
years of professional experience
Work History
Physical Therapist Technician
MBI Health Services
07.2024 - Current
- Assist with reception duties, including scheduling patients, completing follow-up calls, and maintaining HIPAA-compliant confidentiality.
- Send referrals to insurance for treatment authorization, attach approvals to patient charts, coordinate communication with insurance adjusters, case managers, therapists, providers, and patients, and upload incoming documentation from outside clinics into patient records.
- Execute therapeutic exercises and modality interventions as directed, demonstrating proper body mechanics and safe patient-handling techniques
- Apply hot/cold packs and place electrical stimulation under the direction of a physical therapist, while monitoring patient safety and response to treatment.
- Maintain cleanliness and sanitation throughout the clinic, ensuring treatment areas remain organized and ready for use.
- Inventory clinic supplies and order additional materials for office and patient rooms as needed.
Receptionist
Foothills Chiropractic And Sports Injury Clinic
07.2023 - 07.2024
- Welcomed visitors, directed patients, and answered multi-line phones to support smooth front-office operations and appointment scheduling.
- Collected patient information, including insurance details, forms, and ID copies; maintained strict confidentiality of all records.
- Performed clinical support such as taking blood pressure, sanitizing and restocking exam rooms, and organizing medical equipment.
- Processed payments, completed accurate data entry of treatments and plans, and updated electronic records using medical terminology.
- Managed multiple tasks in a fast-paced environment while consistently meeting time-sensitive deadlines.
Program Volunteer
Adaptive Recreation Opportunities
09.2023 - 11.2023
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted and shadowed with a variety of adaptive recreation programs and classes
- Communicated with staff members to stay informed about volunteer opportunities and events.
Student Trainer
Colorado State University
05.2023 - 08.2023
- Developed proficiency in blood pressure assessments
- Followed ACSM guidelines to develop a personalized exercise prescription for my client
- Developed and instructed safe and appropriate warmups and specialty exercise classes
Education
Bachelor of Science - Health And Exercise Science
Colorado State University
Fort Collins, CO05-2024
Skills
- Positive and professional
- Office assistance
- Scheduling
- Insurance documentation management
- Human anatomy knowledge
- Body mechanics
- CPR certified
- Data inputting
- Cleaning and sanitation
- Phone etiquette
- Verbal and written communication
Timeline
Physical Therapist Technician
MBI Health Services
07.2024 - Current
Program Volunteer
Adaptive Recreation Opportunities
09.2023 - 11.2023
Receptionist
Foothills Chiropractic And Sports Injury Clinic
07.2023 - 07.2024
Student Trainer
Colorado State University
05.2023 - 08.2023
Bachelor of Science - Health And Exercise Science
Colorado State University