Rachel Shlton
Robbinsville,NC
Summary
Well-qualified healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies. Excellent relationship-building, prioritization and time management skills. Certified in [Area of certification].
Overview
15
15
years of professional experience
Work History
Insurance Agent
Benefits PRO
Sarasota, FL
06.2019 - Current
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Maintained high standards of customer service by building relationships with clients.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Finalized sales and collected necessary deposits.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Pharmacy Technician
Truners
Marble, NC
06.2023 - 08.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
General Manager
NOC
Bryson City, NC
08.2021 - 03.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Cashier
Daniels Steak House
Hiawassee, GA
02.2021 - 05.2022
- Tallied cash drawer at beginning and end of each work shift.
- Greeted customers entering store and responded promptly to customer needs.
- Mentored new team members on sales software system operation.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Brasstown Manor Nursing Home
Home For The Elderly
Hiawassee, GA
09.2021 - 11.2021
- Maintained excellent attendance record, consistently arriving to work on time.
- Disciplined and dedicated to meeting high-quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Manager of Operations
Georgia State
Cartersville, GA
06.2008 - 10.2013
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Education
Cosmetology - Cosmetology Education
Tri County
Murphy, NC05.1990
High School Diploma -
Hayesville High School
Hayesville, NC06.1969
Skills
- Creative Problem Solving
- Immunizations and Vaccinations
- Decision Making
- Attention to Detail
- Underwriter Collaboration
- Policy Changes
- Records Maintenance
- Client Interviews
- Medicare Compliance
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementTimeline
Pharmacy Technician
Truners
06.2023 - 08.2023
Brasstown Manor Nursing Home
Home For The Elderly
09.2021 - 11.2021
General Manager
NOC
08.2021 - 03.2023
Cashier
Daniels Steak House
02.2021 - 05.2022
Insurance Agent
Benefits PRO
06.2019 - Current
Manager of Operations
Georgia State
06.2008 - 10.2013
Cosmetology - Cosmetology Education
Tri County
High School Diploma -
Hayesville High School
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