RACHEL SHRUM
IRVING,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Passionate Afterschool Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Overview
9
9
years of professional experience
Work History
Aftercare Teacher
Wesleyan Academy
04.2024 - Current
- Observe and monitor children's play activities to promote healthy, safe environment.
- Organize and store toys and classroom materials to maintain order in activity areas.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Assist in potty training and other daily hygiene activities to support child development.
- Support potty training process using gentle encouragement techniques leading to successful milestones achievements.
- Manage classroom behavior effectively, establishing clear expectations and maintaining consistent discipline practices.
- Organize and supervise games and afterschool recreational activities to promote physical, mental and social development in children.
- Foster student curiosity and interest through creative hands-on activities.
- Serve as a positive role model and mentor for students, demonstrating respect, empathy, and understanding while supporting their academic growth.
- Communicate with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Tutor and assist children in small groups of individuals to help master assignments and reinforce learning concepts.
- Work with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Enhance cleanliness and hygiene by regularly sanitizing classroom surfaces, furniture, and equipment.
Warranty Service Advisor
Rush Truck Center
03.2022 - 03.2024
- Prepare records and documents for warranty claims
- Verify warranty coverage plans for units & communicate with customers, technicians, & service admin what warranty coverage applicable
- Research Standard Repair Times to file claims based off manufacturer standards & communicate warranty times with technicians and foreman
- Review diagnostics and repair plan followed to ensure all manufacturer guidelines & standards followed properly to ensure no warranty kickback
- Track and follow up with corporate or manufacturer on unpaid claims
- Train techs & admin warranty guidelines & expectations using PowerPoint presentation
- Track open and closed warranty claims or any missing information needed to close warranty using Excel document for each shop
- Keep inventory & organize warranty parts to be later shipped back to manufacturer
- Adjust technician labor times to match Standard Repair Times used to file warranty
- Complete warranty claims, filing to individual manufacturers based on those guidelines
- Check warranty updates daily & complete warranty training
- Assist customers over the phone and at front counter when needed with warranty questions or concerns
- Open new work orders for technicians and take customer payments as needed
- Dallas Heavy Duty - Warranty Service Advisor
Shift Supervisor
Starbucks
08.2015 - 03.2022
- Company Overview: DFW multiple locations - Shift Supervisor
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Completed store opening and closing procedures and balanced tills.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Helped store management meet standards of service and quality in daily operations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Completed cash and credit card transactions accurately using POS software.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Host coffee tastings, teaching about the processes & pairings of different coffees featured
- Welcome and train new hires on company standards & expectations
- Assist in 2 new store openings and fill in as needed at sister stores
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Demonstrated Starbucks menu and brand knowledge, answered questions, and recommended beverage and/or past highlight customer's need or want.
Aftercare Teacher
Wesleyan Academy
08.2020 - 07.2021
Education
Organizational Leadership Program -
Arizona State University
05.2021
Associates of Arts -
North Lake College
05.2015
High School Diploma -
Nimitz High School
06.2010
Skills
- Customer Service & Assistance
- Cash Handling & Management
- Writing & Typing Documents
- Reading & Interpreting Documents
- Communication with Customers & Colleagues
- Management & Troubleshooting
- Multi-tasking & Time Management
- Adaptable & Teachable
- Active listening
- Enthusiastic & Goal oriented
- Critical thinking
- Problem resolution
- Complaint handling
- Computer proficiency & Technical troubleshooting
- Professional telephone demeanor
- Product knowledge & Upselling skills
- Administrative support & Staff training
- Quality & Inventory control
- Training & Mentoring
- Complex Problem-solving
- Team Building & Development
- Verbal & Written communication
- Office administration & Organization
- Records maintenance & Claims processing
- Classroom management
- Support system management
- Technical troubleshooting
Timeline
Aftercare Teacher
Wesleyan Academy
04.2024 - Current
Warranty Service Advisor
Rush Truck Center
03.2022 - 03.2024
Aftercare Teacher
Wesleyan Academy
08.2020 - 07.2021
Shift Supervisor
Starbucks
08.2015 - 03.2022
Associates of Arts -
North Lake College
High School Diploma -
Nimitz High School
Organizational Leadership Program -
Arizona State University
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