Rachel Silva
Account Manager
Brooklyn
Summary
Skilled Account Manager with over 4 years of hands-on experience in the tech space. Passionate about building meaningful relationships and understanding specific client needs to assist in problem solving and optimizing businesses. Well versed in working cross-functionally with stakeholders and upskilling more junior team members.
Overview
7
7
years of professional experience
Work History
Account Manager
Oracle NetSuite
11.2021 - Current
- Developed and successfully managed relationships with C-Level executives and change-makers on 30 accounts to maximize operational efficiency and business scalability
- Managed deal cycles from start to finish through consultative selling, implementing effective customer solutions, leveraging internal resources and promoting compelling ROI, resulting in $100k ARR value in one month
- Managed end-to-end renewal process, consistently achieving a 90%-100% renewal rate by leading annual business reviews, building a proactive renewal pipeline, closely tracking contract terms and key dates and fostering strong relationships with final signers to ensure long-term loyalty and satisfaction
- Negotiated all deals with clients ensuring the best and most fair outcomes for both businesses
- Strategized with internal teams to understand and implement the best tools and features for each client's specific needs
- Delivered engaging and polished presentations on new tool improvements and relevant industry information to nurture customer relations and distinguish business from competitors
- Analyzed customer trends, AI prospecting tools, and zoom info to accurately forecast monthly revenue and build 200k of pipeline
- Coordinated on-site visits to customer offices quarterly including flights, meetings times, catering lunches and curating presentations
- Collaborated in a highly cross-functional capacity on a day to day basis with internal teams including but not limited to sales, customer success and product
- Worked closely with a Business Development Representative assisting in their professional development at Oracle
Managing Director
Friends & Disco
07.2019 - Current
- Founded and organically grew music brand over 4+ years, developing and executing successful brand strategies that expanded audience reach and engagement across multiple U.S. regions.
- Organized and promoted over 20 live music events nationwide, leveraging market insights and targeted advertising to boost attendance and brand recognition.
- Collaborated with venues, artists, and sponsors to create memorable live music experiences, building strong partnerships that facilitated brand growth and repeat event success.
- Implemented effective social media and digital marketing campaigns, resulting in increased brand visibility, follower growth, and ticket sales across multiple platforms.
Business Development Representative
Oracle NetSuite
08.2020 - 11.2021
- Contributed to pipeline development for the Account Management team by qualifying and producing leads
- Worked with key client personnel daily to effectively improve customer relations
- Identified business needs through process analysis and recommended potential solutions to future customers
- Collaborated with Account Executives to prospect up to 50 new account leads per month by identifying potential customers and coordinate product demonstrations
- Developed general and client specific content as requested by the Account Executive team
- Implemented effective networking strategies leveraging social media platforms and attending industry and networking events
- Illustrated and maintained working knowledge of complete capabilities of NetSuite's software solution
Client Development Executive
1stDibs
08.2019 - 04.2020
- Maximized department revenue by leading conversations with clients through personalized assistance and platform education awareness resulting in quarterly earnings of $1M in sales
- Exceeded 100% goal to quota for 3 consecutive quarters
- Analyzed needs for each client and provided value propositions resulting in 50-100 website sales a month
- On-boarded and vetted new online client accounts, proactively uncovering potential opportunities
- Managed opportunity pipeline to project future sales and accommodate various purchasing cycles
Customer Relations
MolsonCoors
07.2017 - 08.2018
- Created unforgettable experiences for new and repeating guests of Coors headquarters by providing private brewery tours, serving beer samples, explaining product cycle creation, and hosting reception at headquarters front desk.
- Communicated MillerCoors brand while providing VIP brewery tour experience to high potential distributors and family members of Coors
- Received 4 positive customer experience comment cards for exceeding guests' expectations on my tour of brewery
- Hosted headquarters reception desk providing excellent and attentive customer service
Education
Bachelor of Science - BA, Marketing And Entrepreneurship
University of Colorado Boulder
Boulder, Colorado 08.2015 - 2019.05
Bachelor of Science - Business Administration
University of Economics
Prague, Czech Republic 02.2018 - 2018.05
Skills
Account Management
undefinedTimeline
Account Manager
Oracle NetSuite
11.2021 - Current
Business Development Representative
Oracle NetSuite
08.2020 - 11.2021
Client Development Executive
1stDibs
08.2019 - 04.2020
Managing Director
Friends & Disco
07.2019 - Current
Bachelor of Science - Business Administration
University of Economics
02.2018 - 2018.05
Customer Relations
MolsonCoors
07.2017 - 08.2018
Bachelor of Science - BA, Marketing And Entrepreneurship
University of Colorado Boulder
08.2015 - 2019.05
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