Rachel Silvas

• Processed incoming payments and applied them to customer accounts.
• Prepared amortization schedules and maintained detailed reports of all loans serviced.
• Actively participated in departmental meetings to discuss current trends in the industry and best practices for managing risk.
• Conducted research into various issues related to the servicing of loans such as title insurance policies, tax liens, bankruptcies.
• Reviewed escrow analysis for compliance with state regulations.
• Maintained accurate records in the computer system including changes in borrower information or loan status.

• Developed strong relationships with customers through excellent customer service skills.
• Prepared, analyzed and evaluated credit packages for presentation to lenders.
• Communicated effectively with internal staff members, customers, lenders and other stakeholders throughout the entire loan process.
• Coordinated with third parties such as appraisers, title companies, and surveyors to obtain necessary documents for the loan approval process.
• Maintained accurate records of all loan processing activities.
• Provided guidance on various aspects of commercial lending operations when required.

• Primary roles – processing loans, customer service and sales assistance
• Training and on boarding processor
• Assisting loan officer in managing the pipeline and making sure the team and process flow is efficient is a major component of your role
• Primary contact on the loan for all parties after the completion of origination by the Loan Officer

Responsibilities:

• Request all required loan documentation (including applicable condo docs), letters of explanation and contact information from the customer as required for a Clear to Close
• Complete the tracking screen with all the completed items
• Ensure loan program approve with income documents provided
• Complete the income calculator
• Request updated condo building insurance, full verifications (VOE, VOD, VOM, VOR, etc.) and other necessary orders
• Order necessary credit supplements and additional letters of explanation
• Perform a Verbal Verification of Employment for salaried borrowers
• Mortgage Insurance loans – Confirm the MI rates via the MI company rate sheet or rate finder
• Look for errors, inconsistencies and possible fraud
• Be sure the file is in the proper condition to be submitted and approved the intent of Clear to Close
• Update and rerun AUS with the verified information
• Contact the customer at the time of submission to underwriting to confirm their closing date, if scheduled
• Notify the customer of the status, what will be needed from them and who will be contacting them once approved
• Hire and train processors on POS system and lender's portal
• Developed strong relationships with customers through excellent customer service skills.

• Pitched to new clients by leveraging client base and targeting strategic partnerships.
• Reduced process lags by training employees on best practices and protocols.
• Recruited, hired and trained new hires to optimize profitability.
• Scrub and reviewed files for submission to underwriting
• Sent out initial disclosures
• Sent approvals to brokers and went over conditions with processors
• Balanced and sent initial closing disclosures
• Drew loan documents and helped funder with closing figures.

• Answered questions and advised customers regarding loans and transactions.
• Reviewed initial client documentation to structure and submit loan package.
• Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
• Evaluated financial statements and contacted institutions and customers to clarify details.
• Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
• Reviewed purchase contract and checked
• Maintained complete confidentiality of submitted information according to release guidelines.
• Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
• Examined and verified information in loan application and closing documents.

• Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
• Prepared and delivered loan documents to title and escrow teams.
• Evaluated financial statements and contacted institutions and customers to clarify details.
• Checked applicant credit, personal references and employment histories.
• Established credit limits and grant extensions of credit on overdue accounts.
• Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
• Ordered property insurance or mortgage insurance policies to protect against loss on mortgaged property.
• Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
• Answered questions and advised customers regarding loans and transactions.
• Calculated income, assets and liabilities to meet lender requirements.
• Structured loan packages by properly analyzing credit reports, income and asset documents.
• Checked approvals against established bank and government lending standards.

• Obtaining condo docs HOA Cert, Budget, Master Insurance, Prelim and
• Appraisal
• Underwriting condo pkg
• Sending out condition for full review
• Issuing CPM & lender full review approvals
• Communicating with business partners and AE’s

• Obtained necessary information for submission (I.E., loan application, credit documentation, appraisals, etc.)
• Review credit pkg for submission to acceptable lenders
• Processed conventional, jumbo and FHA loans
• Familiar with a Variety of the fields’ concepts, practices and procedures
• Prepared reports for management
• Pre-underwrote all files, before submission
• Processing

• Opening files, pre-underwriting files and finding loan programs for borrowers
• Obtained necessary information for submission
• Processed, and verified all documentation for accuracy and completeness.

• Opened and reviewed files, research loan program to fit borrower’s loan critters
• Sent out disclosure and submitted to multiple lenders
• Pre-underwrote and calculated income, order estimated HUD and sent over all prior to doc and funding conditions.

• Opened files, assigned file number, reviewed and submitted to lender through AUS system
• Request and followed up on conditions, ordered title, escrow and appraisal
• Drew and prepared loan docs cleared all prior to docs and funding conditions
• Sent out letters and set up file for marketing.

• Open escrow files, assigned file number
• Order title payoff, reviewed purchase contracts, prepared escrow instructions and Amendments
• Followed up on termite reports, escrow disclosure and prepared loan docs packages for lenders.

• Inputted listing into MLS, Opened up listing files in broker system
• Ordered signs for properties and open escrow file
• Inputted agents commission and order SDCR contracts
• Reviewed purchase contract and listing contracts and disclosure for broker
• Assisted escrow officer in opening order and imputing file into the system and order payoffs and liens.