RACHEL Simmons
Bethalto,IL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Christian Hospital NE
01.2024 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
Lead Patient Access Representative
Alton Memorial Hospital
07.2020 - 01.2024
- Reduced wait times for patients through efficient scheduling and coordination with clinical staff.
- Served as a liaison between patients, providers, and administrative staff to ensure seamless coordination of care across multiple departments.
- Adjust staffing as needed based on volume expectations. Serve as first line resource to staff for any questions or concerns. Ensured that the productivity and actions of the group meet/support the overall operational goals of the department as established by department leadership. Determine staffing needs. Review staff hours worked vs scheduled hours and determine appropriate disposition if variation exists. Responsible for a call rotation on weekends and Holidays.
- Provided compassionate assistance to patients experiencing financial hardship by identifying available resources or alternative payment options when appropriate.
Operations Manager
Engelhart Commodities Trading Partners
11.2015 - 09.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods for 3 large warehouses across the U.S.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate of Applied Science -
Lewis And Clark Community College
Godfrey, ILSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Inventory Management
- Policies and procedures implementation
- Customer Relationship Management
- Inventory Control
Certification
EMT-B License
Timeline
Emergency Medical Technician
Christian Hospital NE
01.2024 - Current
Lead Patient Access Representative
Alton Memorial Hospital
07.2020 - 01.2024
Operations Manager
Engelhart Commodities Trading Partners
11.2015 - 09.2019
EMT-B License
Associate of Applied Science -
Lewis And Clark Community College
Similar Profiles
Kristin SykesKristin Sykes
Housekeeper at Christian Hospital NEHousekeeper at Christian Hospital NE
Dawn HurstDawn Hurst
Charge Nurse Team Leader at Christian Hospital NECharge Nurse Team Leader at Christian Hospital NE
Twymon ForthTwymon Forth
Certified Surgical Technologist at Shriners Hospital for ChildrenCertified Surgical Technologist at Shriners Hospital for Children