Rachel Simmons
Pace
Summary
Dedicated and detail-oriented Member Service Representative transitioning into Human Resources. Skilled in conflict resolution, compliance, and delivering exceptional customer experiences. Strong interpersonal communication, organizational abilities, and adaptability with a proven track record in financial services and retail environments.
Overview
4
4
years of professional experience
Work History
Member Service Representative II
Navy Federal Credit Union
03.2024 - Current
- Manage member financial accounts ensuring accuracy and compliance.
- Detect and prevent fraudulent activity.
- Deliver exceptional customer service and de-escalate challenging situations.
- Collaborate with team members and provide weekly updates.
- Supported Government Shutdown Program (2025) assisting back-office operations.
- Gained the navigation skill in order to assist new hires in taking calls and the learning the correct steps to ensure efficiency and member satisfaction.
Bank Teller
Ancorum Credit Union
09.2023 - 12.2023
- Ensured high service quality by processing customer transactions accurately and efficiently.
- Provided timely information to assist customers with their account inquiries.
- Maintained cash drawer accuracy through regular reconciliations and resolving discrepancies.
- Enhanced client understanding of banking products through comprehensive education sessions.
Cashier / Fulfillment Associate
Target
03.2022 - 08.2022
- Processed transactions accurately and maintained accountability.
- Assisted customers with inquiries and provided solutions.
- Assisted customers with inquiries and provided solutions.
Education
Associate of Arts - HR
Pensacola State College
08-2026
Associate in Arts - undefined
Pensacola State College
Certified Nursing Assistant - undefined
Locklin Technical School
High School Diploma - undefined
Homeschool
Skills
- Strong interpersonal and communication skills
- Conflict resolution and problem-solving abilities
- Time management and organizational proficiency
- Adaptable and quick learner
- Team-oriented with ability to work independently
- Employee engagement
- Complex Problem-solving
- Customer relations
- Training and mentoring through navigation with new employees in the contact center for Navy Federal
- Excellent navigation skills with Oracle HCM
Accomplishments
- Awarded the Richard Cobb Award through Navy Federal for excellent performance.
- Achieved Team Member Of the month reward through effectively helping with day to day tasks and mentoring team members.
- Led multiple team meetings when supervisor was unavailable.
Timeline
Member Service Representative II
Navy Federal Credit Union
03.2024 - Current
Bank Teller
Ancorum Credit Union
09.2023 - 12.2023
Cashier / Fulfillment Associate
Target
03.2022 - 08.2022
Associate in Arts - undefined
Pensacola State College
Certified Nursing Assistant - undefined
Locklin Technical School
High School Diploma - undefined
Homeschool
Associate of Arts - HR
Pensacola State College