Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rachel Simon

Indianapolis,IN

Summary

Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements. Highly skilled and enthusiastic professional with more than 3 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Scheduling/ Care Coordinator position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Care Coordinator

Comfort Keepers Home Care
07.2022 - Current
  • Enhanced patient care by developing and implementing comprehensive care plans.
  • Improved communication among healthcare providers, streamlining the coordination of services for patients.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Communicated with patients, ensuring that medical information was kept private.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.

Home Health Aide ( HHA)

Elite Home Healthcare , LLC
05.2021 - Current
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Followed nutritional plans to prepare optimal meals.
  • Developed rapport to create safe and trusting environment for care.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Provided direct personal care and administrative services to clients.
  • Scheduled and coordinated medical appointments.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Developed and implemented care plans for clients.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
  • Reduced hospital readmission rates by closely monitoring patients'' conditions at home and responding quickly to potential issues.
  • Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
  • Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.

Patient Care Coordinator

Interim HealthCare
09.2020 - 01.2021
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Delivered excellent patient experiences and direct care.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Worked with patients to schedule tests and procedures.
  • Provided support and guidance to patients and families to navigate healthcare systems.
  • Coordinated transportation to get patients to and from medical appointments.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Engaged with patients to provide critical information.
  • Delivered support to medical staff in completion of patient paperwork.

Education

C.N.A. - Health Occupations

Ben Davis High School
Indianapolis, IN
05.2001

High School Diploma -

Ben Davis High School
Indianapolis, IN
05.2001

Skills

  • Progress Monitoring
  • Scheduling
  • Quality Assurance
  • Organizational Skills
  • Documentation
  • Goal Setting / Care Planning
  • Medical Terminology
  • Patient advocacy
  • Effective communication
  • Time management
  • Medical terminology understanding
  • Attention to detail
  • Computer literacy
  • Critical thinking
  • Active listening
  • Problem-solving abilities
  • Healthcare knowledge
  • Multitasking capabilities
  • Decision-Making
  • Epic Systems
  • Employee Work Scheduling
  • Staff Scheduling
  • Records Maintenance
  • Wellness Services
  • Patient Relations
  • Healthy Meal Preparation
  • Patient Care Assessment
  • EMR / EHR

Certification

Home Health aide (HHA)

References

References available upon request.

Timeline

Care Coordinator

Comfort Keepers Home Care
07.2022 - Current

Home Health Aide ( HHA)

Elite Home Healthcare , LLC
05.2021 - Current

Patient Care Coordinator

Interim HealthCare
09.2020 - 01.2021

C.N.A. - Health Occupations

Ben Davis High School

High School Diploma -

Ben Davis High School

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