Rachel Skalecki
Riverview,United States
Summary
Seeking a position in management that utilizes my extensive customer service and leadership abilities to encourage others to grow independently and as a team, to meet and exceed all goals of the company.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Dollar General
10.2023 - 12.2023
- Maintained all business operations including all money management systems.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Developed strong working relationships with staff.
- Kept store clean and properly stocked.
- Always focused on customer service.
SALES FLOOR SUPERVISOR
Bealls Outlet/Home Centric
07.2022 - 11.2023
- Educated staff on strategies for handling difficult customers and challenging situations
- Mentored new sales associates to contribute to store's positive culture
- Promoted business development by building and maintaining relationships with new customers.
- Trained team members in successful strategies to meet operational and sales targets
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
- Set sales goals, coached associates and tracked progress for credit cards meeting goals each and every week.
Supervisor/ Assistant Manager
CVS
10.2020 - 10.2021
- Specified merchandise
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
- Educated staff on strategies for handling difficult customers and challenging situations.
CUSTOMER SERVICE ASSOCIATE/CASHIER
Bath & Body Works
09.2018 - 02.2019
- Informed customers about special promotions
- Skilled using cash register including processing sales discounts and refunds
- Energized and motivated in performing sales floor activities including merchandising and selling
- Processed purchases and handled payment transactions using POS system
- Recommended items to customers based on specific needs and explained features and benefits
- Educated customers on promotions to enhance sales
- Trained in loss prevention
- Greeted customers entering store and promoted sales or special programs.
Cashier/ Sales Associate
World Market
06.2013 - 06.2016
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Counted cash in register drawer at beginning and end of shift
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Replenished sales floor merchandise
- Promoted customer loyalty and consistent sales by delivering friendly service
- Assisted customers with special services, account updates and promotional options.
Education
College Courses -
Business English And Business Math
High School Diploma -
SILVERDALE SCHOOL
06.2010
Skills
- Trained staff on credit card services and met weekly goals
- Computer Skills
- Ability to Work Under Pressure
- Effective Time Management
- Prioritizing all tasks and duties to fit needs of business
- Leadership
- Adaptability
- Customer Service
- Creative Thinking
- Hard Working
- Team Player
- Sales background
- Positive Customer Engagement
- Merchandise Restocking
- Meeting Sales Goals
- Merchandise Recommendations
Details
Riverview, Florida
Country
United States
Personal Information
Title: LEAD SUPERVISOR / ASSISTANT MANAGER
References
References available upon request
Timeline
Assistant Manager
Dollar General
10.2023 - 12.2023
SALES FLOOR SUPERVISOR
Bealls Outlet/Home Centric
07.2022 - 11.2023
Supervisor/ Assistant Manager
CVS
10.2020 - 10.2021
CUSTOMER SERVICE ASSOCIATE/CASHIER
Bath & Body Works
09.2018 - 02.2019
Cashier/ Sales Associate
World Market
06.2013 - 06.2016
College Courses -
Business English And Business Math
High School Diploma -
SILVERDALE SCHOOL
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