Rachel Skeels
Vancouver,WA
Summary
I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. Attention detail. I am a mature team worker and adaptable to all challenging situations. I can work well both in a team environment as well as using my initiative. I can work well under pressure and adhere to strict deadlines.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Agent/Producer
Columbia River Benefits Group
09.2015 - 01.2024
- Client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Navigated internal processes for improved efficiency and productivity within the agency.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded the company''s client base through effective networking and relationship-building strategies.
- Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
- Met with prospective clients in homes, and other settings.
- Called potential clients to set up appointments according to availability.
- Utilized CRM software to manage client relationships.
- Approached potential clients by using direct marketing mailings, phone contacts and emails.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
Office Manager
Columbia River Benefits Group
09.2015 - 08.2021
- Implemented efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Efficiently managed front office operations and addressing client concerns promptly.
- Resolved guest complaints professionally, maintaining positive relationships with clients for future business opportunities.
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
- Supported administrative tasks such as appointment scheduling and message-taking, improving overall office efficiency.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Offered technical support and troubleshot issues to enhance office productivity.
- Scheduled appointments and conducted follow-up calls to clients.
Memory Care Director
Avamere
02.2009 - 02.2014
- Improved resident quality of life by developing and implementing personalized care plans for each individual in the memory care unit.
- Enhanced staff performance by providing ongoing training and support in dementia care best practices.
- Reduced staff turnover by fostering a supportive work environment that encouraged open communication and teamwork.
- Achieved high levels of family satisfaction with regular updates on their loved ones'' progress and addressing concerns promptly.
- Managed budget effectively, ensuring adequate resources and supplies were available for memory care programming needs.
- Collaborated with other departments to enhance inter-disciplinary care for residents, ultimately improving overall wellbeing.
- Developed therapeutic activities tailored to residents'' cognitive abilities, resulting in increased engagement and socialization among individuals with dementia.
- Conducted regular assessments of each resident''s cognitive status, adjusting their care plans accordingly to provide the most appropriate level of support.
- Ensured regulatory compliance within the memory care unit through diligent documentation and adherence to established guidelines.
- Created a safe and comfortable living environment for residents by closely monitoring their physical health and addressing any changes promptly.
- Implemented strategies for managing challenging behaviors among residents, promoting positive interactions between staff members and individuals suffering from dementia.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed policies and procedures for effective pharmacy management.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Recruited and hired highly talented individuals bringing great skills and passion to work.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Optimized memory care programming by staying current on emerging research, attending conferences, and participating in industry training sessions.
- Coordinated community outreach events to raise awareness about Alzheimer''s disease, contributing to a more informed public understanding of dementia-related issues.
Education
High School Diploma -
Rainier High School
Rainier, OR05.2004
Skills
- Marketing Management
- Relationship Building
- Positive Attitude
- Customer Service Abilities
- Customer Needs Determination
- Product Sales
- Ensuring Customer Satisfaction
- Public Speaking
- Recordkeeping Proficiency
- Effective communication
- Customer service
- Networking abilities
- Client Relations
Certification
Oregon and Washington disability Licenses
Timeline
Agent/Producer
Columbia River Benefits Group
09.2015 - 01.2024
Office Manager
Columbia River Benefits Group
09.2015 - 08.2021
Memory Care Director
Avamere
02.2009 - 02.2014
High School Diploma -
Rainier High School
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