Rachel Slappy
Blacklick,OH
Summary
Experienced and detailed-oriented legal claims professional with an extensive legal and claims negotiation and settlement background. Recognized throughout career with customer and peer commendations, awards, and promotions—for outstanding commitment to claim and litigation investigation and customer service. A multi-line insurance claims professional. Possesses several years of experience as an individual contributor and team leader.
Results-driven legal professional with significant experience in litigation processes and case management. Known for dependable collaboration, adaptability to changing needs, and delivering high-quality work under pressure. Skilled in legal research, document preparation, and client communication, ensuring efficient and effective support for legal teams.
Overview
25
25
years of professional experience
Work History
Litigation Paralegal
American Family Insurance
11.2009 - Current
- Creates, writes, and edits various pleadings including motions, briefs, and discovery and multiple other types of documents with minimal attorney supervision for Ohio, Indiana, Washington, Florida and Georgia civil and small claims lawsuits
- Conducts interviews verbal and written of insureds, company representatives, lay witnesses for discovery responses and/or trial
- Assists in gathering facts of loss and determining settlement via gathering medical bills and performing Robinson-Bates (Ohio) and Stanley (Indiana) analysis
- Prepares for and helps facilitate weekly team meetings with multiple attorneys
- Collects, organizes, analyzes, and summarizes medical records during the discovery process, for use at mediation or trial
- Assists in trial preparation via scheduling of discovery depositions, independent medical examinations, video trial depositions, creating trial notebooks, coordinating dates of appearance of lay and expert witnesses, preparation and serving of subpoenas
- Attends trials with attorneys assisting in jury selection, client assistance and evidence presentation
Senior Customer Care Center Representative
American Family Insurance
09.2007 - 11.2009
- Resolved first tier customer complaints and inquiries
- Set up and settled auto accident claims by utilizing knowledge of10-state operating territory regulatory guidelines
- Investigated and responded to various inquiries from both internal and external clients via phone and in writing
- Researched automobile policy validity and coverage
- Managed daily follow-up on claim file inventory
Physical Damage Claims Analyst
American Family Insurance
03.2005 - 09.2007
- Determined total loss settlements and negotiated the settlements with first and third-party customers then obtained and properly documented payoff information with financial institutions and attorneys
- Negotiated and explained repair techniques and prices to repair facilities as well as first and third-party customers by explaining use of aftermarket and salvage parts, repair versus replace and depreciation
- Inspected automobiles, motorcycles, trailers, and mobile homes to write estimates utilizing current recommended vehicle repair and replacement procedures to determine ability to repair
Property & Casualty Claims Analyst
American Family Insurance
05.2002 - 03.2005
- Contacted policyholders, claimants, agents, witnesses, police, and fire departments to gather the facts of an accident, to explain policy coverage and take recorded statements to document all related accident information
- Conducted investigations of automobile accidents, including investigating accident scenes, by applying the rules of the road guidelines, to make a liability determination on collision claims
- Explained liability and settlement determinations to customers including agents and attorneys and explained investigation outcome to all involved parties
- Obtained and reviewed medical bills, loss income information and expenses to negotiate settlements on third party bodily injury claims
- Evaluated and paid first party medical claims
- Made initial contact on home, condominium, and rental property claims — on both structure and personal property — to explain policy coverage, gather facts of the loss and document all pertinent information to make settlement determination and payments
- Investigated and made settlement offers on both automobile and property fire and theft losses
Workers Compensation Quality Analyst
Nationwide Insurance
03.2001 - 04.2002
- Conducted confidential audits of Workers Compensation claims and audited the administrative, financial, and operational units
- Assisted in responding in writing and verbally to audit findings conducted by internal and external audit organizations
- Wrote and edited audit programs and training manuals
- Made written recommendations to management staff for corrective action of department procedures based on audit findings
Medicare Compliance Analyst
Nationwide Insurance
01.2000 - 03.2001
- Audited Medicare Part B claims, processes, and procedures
- Wrote audit reports and submitted findings to management team
- Audited accuracy of medical reports and records submitted to the Healthcare Financing Administration (HCFA)
- Conducted monthly follow-up meetings with management staff to discuss audit findings and resolutions
Education
Paralegal Certification -
Columbus State Community College
Columbus, OhioBachelor of Arts - English (with emphasis on Professional Writing)
Capital University
Columbus, OhioSkills
- Excellent verbal and written communication skills
- High attention to detail
- Resourceful research and analytical skills
- Ability to manage and prioritize multiple projects and tasks
- Proficient in Microsoft Office Suite
- Skilled in document management, calendaring, and efiling
- Legal Research and Writing
- Electronically Stored Information (ESI)
- Trial presentation software
- Lexis Nexis and Westlaw
- Trial presentation software
- Lexis Nexis and Westlaw
- Trial presentation software
- Lexis Nexis and Westlaw
- Trial presentation software
- Lexis Nexis and Westlaw
Timeline
Litigation Paralegal
American Family Insurance
11.2009 - Current
Senior Customer Care Center Representative
American Family Insurance
09.2007 - 11.2009
Physical Damage Claims Analyst
American Family Insurance
03.2005 - 09.2007
Property & Casualty Claims Analyst
American Family Insurance
05.2002 - 03.2005
Workers Compensation Quality Analyst
Nationwide Insurance
03.2001 - 04.2002
Medicare Compliance Analyst
Nationwide Insurance
01.2000 - 03.2001
Bachelor of Arts - English (with emphasis on Professional Writing)
Capital University
Paralegal Certification -
Columbus State Community College
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