Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

RACHEL SLAVIN

Elyria,OH

Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

Certified EMD offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.

Dedicated 911 Dispatcher offering 15 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in DISPATCHING and protocols.

Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level DISPATCHER position. Ready to help team achieve company goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

EMD

STRONGSVILLE COMMINICATION CENTER
08.2018 - Current
  • Answered calls from automatic routing system and took basic information from callers.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented details in system.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Followed established protocols for professional handling of emergency situations.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Assisted callers in emergency situations with appropriate information and support.

Police Communications Dispatcher

NORTH RIDGEVILLE POLICE DEPARTMENT
01.2012 - 08.2018
  • Used specialized software to track and maintain case incident numbers and logs.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Assisted callers in emergency situations with appropriate information and support.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.

Police Communications Dispatcher

AVON LAKE POLICE DEPT
04.2011 - 07.2012
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Assisted callers in emergency situations with appropriate information and support.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.

Police Communications Dispatcher

SHEFFIELD VILLAGE POLICE DEPT
01.2009 - 01.2012
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Assisted callers in emergency situations with appropriate information and support.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.

Education

Associate of Applied Science - CRIMINAL JUSTICE

Lorain County Community College, Elyria, OH
06-2008

Bachelor of Science - CRIMINAL JUSTICE/POLICE SCIENCE

Youngstown State University, Youngstown, OH
06-2008

MIDVIEW HIGH SCHOOL, Grafton, OH
06-2005

Skills

  • Police and fire procedures
  • Computer-based dispatch systems
  • Information intake
  • Police department procedures
  • Map reading skills
  • Computer-aided dispatching
  • Database queries
  • Computer skills
  • Data entry
  • Works Well Under Pressure
  • Data entry proficiency
  • Teamwork and collaboration
  • Information gathering
  • Crisis management
  • Map reading
  • Call management
  • Stress tolerance
  • Multitasking and prioritization
  • Emergency medical instruction
  • EMS dispatch
  • Decision-making
  • Information documentation
  • Verbal and written communication
  • Problem-solving
  • Information gathering and relay
  • Basic life support
  • Emergency assessment
  • Verbatim transcription
  • Active listening
  • System maintenance
  • Critical thinking

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 7-8 staff members.

Certification

  • CTO - Communications Training Officer
  • PST - Public Safety Telecommunicator
  • EMD - Emergency Medical Dispatch

Timeline

EMD - STRONGSVILLE COMMINICATION CENTER
08.2018 - Current
Police Communications Dispatcher - NORTH RIDGEVILLE POLICE DEPARTMENT
01.2012 - 08.2018
Police Communications Dispatcher - AVON LAKE POLICE DEPT
04.2011 - 07.2012
Police Communications Dispatcher - SHEFFIELD VILLAGE POLICE DEPT
01.2009 - 01.2012
Lorain County Community College - Associate of Applied Science, CRIMINAL JUSTICE
Youngstown State University - Bachelor of Science, CRIMINAL JUSTICE/POLICE SCIENCE
MIDVIEW HIGH SCHOOL - ,

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