Summary
Overview
Work History
Education
Skills
Timeline
Generic

RACHEL SMITH

RADCLIFF,KY

Summary

Highly motivated, persistent, and resourceful professional seeking a position offering new challenges and opportunities for career growth. A positive and confident personality blended with a strong work ethic and diverse knowledge of all phases of operations, management, and customer service. 10+ years of experience in sales, customer service and management. Focused on exceeding sales goals. Passionate leader who develops highly motivated teams through superior communication.

Overview

11
11
years of professional experience

Work History

General Manager

Closets By Design
04.2021 - Current
  • Managed company pricing, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Launched new, robust business management software system, resulting in improved operational insight and planning.

Designer

Closets By Design
01.2019 - Current
  • Developed client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
  • Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
  • Facilitated requests regarding product information, installation methods and product upgrade options.
  • Consulted with builders and interior designers to identify design requirements for certain project.
  • Consistently hit and maintained monthly closing ratios and sales revenue goals.
  • Offered friendly and efficient service to customers while handling challenging situations with ease.
  • Proved successful and maintained enthusiasm while working within tight deadlines and a fast-paced atmosphere.
  • Used critical thinking to break down customer problems, evaluate solutions and make decisions.
  • Applied knowledge of production to create functional and creative spaces.
  • Followed up with existing customers to provide additional support and address concerns.

Office Manager

State Farm
01.2015 - 01.2019


  • Identified and solicited sales prospects in agency databases
  • Met with an average of 5 walk-in policyholders to address and resolve complaints
  • Evaluated leads obtained through direct referrals, lead databases and cold calling
  • Met with 2-3 existing and prospective clients each week to select appropriate insurance policies
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques
  • Finalized sales and collected necessary deposits
  • Negotiated new and renewal production goals with business development manager
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings
  • Calculated quotes and educated potential clients on insurance options
  • Evaluated the accuracy and quality of data entered into the agency management system
  • Followed up with customers on unresolved issues
  • Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.

Sales Associate

American Eagle Outfitters, Inc
12.2011 - 04.2018
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Communications

University Of Alabama in Birmingham
Birmingham, AL

High School Diploma -

PELHAM HIGH SCHOOL
Pelham, AL
05.2010

Skills

  • Business Development and Planning
  • Networking Abilities
  • Skilled Problem Solver
  • Communication and Engagement Techniques
  • Customer Satisfaction
  • Goals and Performance
  • Attention to Detail
  • Vendor Negotiations
  • Process Improvement Initiatives
  • Operational Efficiency
  • Motivational Leadership

Timeline

General Manager

Closets By Design
04.2021 - Current

Designer

Closets By Design
01.2019 - Current

Office Manager

State Farm
01.2015 - 01.2019

Sales Associate

American Eagle Outfitters, Inc
12.2011 - 04.2018

Communications

University Of Alabama in Birmingham

High School Diploma -

PELHAM HIGH SCHOOL

Similar Profiles

CREATE PROFILE
RACHEL SMITH