RACHEL SMITH
San Tan Valley,AZ
Summary
- My strong managerial, customer service and on the job training background has allowed me the opportunity to work both independently, and as part of a team. I will utilize my skills learned to provide the required value needed for this team.
- Office Management
- Department Mailbox Management
- Payroll (KRONOS)
- Attention to Detail and Prompt Follow Up
- Claims Research and Resolution
- Customer Service and Collaboration
Overview
21
21
years of professional experience
Work History
Total Loss Claims Assistant
National General Insurance Company
Scottsdale, AZ
02.2022 - Current
- Contact Lien Holders and Obtain Payoff/Settlements
- Update and Upload Worksheets to Dept Database
- Collaborate with Department of Motor Vehicle Offices/Clients regarding total loss vehicle claims
- Manage Department E-Mail Box; national box with follow up for all west coast correspondence
- Research and Document utilizing multiple databases such as: WA DMV, CA CVR, Accurint, AZ MVD, and ISO Claims Search
- Manage inbound phone calls and emails
- Research and Resolve total loss claims within required timelines
- Issue Patents to Lien Holders and Vehicle Owners
- Correspond with client attorneys regarding claims status and resolution
- Provide exceptional customer service in alignment with Esurance core values.
Total Loss Claims Assistant
Esurance
Mesa, AZ
01.2019 - 02.2022
- Contact Lien Holders and Obtain Payoff/Settlements
- Update and Upload Worksheets to Dept Database
- Collaborate with Department of Motor Vehicle Offices/Clients regarding total loss vehicle claims
- Manage Department E-Mail Box; national box with follow up for all west coast correspondence
- Research and Document utilizing multiple databases such as: WA DMV, CA CVR, Accurint, AZ MVD, and ISO Claims Search
- Manage inbound phone calls and emails
- Research and Resolve total loss claims within required timelines
- Issue Patents to Lien Holders and Vehicle Owners
- Correspond with client attorneys regarding claims status and resolution
- Provide exceptional customer service in alignment with Esurance core values.
Front End Support Manager/Administration Department Manager/Customer Service
Lowes Home Improvement
Sedalia, Chandler, Mesa, MO, AZ, AZ
03.2003 - 01.2019
- Manage entire store (approximately 160 employees)
- Safety Team Member
- Recognize and reward outstanding work performance to cultivate a positive and collaborative customer service culture
- Handle all customer relations concerns in a gracious manner and in accordance with company policies
- Answer multi-line customer calls promptly and in an appropriate manner
- Process store invoices
- Update and distributes store policies and lists as needed
- Maintain calendars and appointments for Store Manager and Assistant Managers
- Arrange and coordinate store events
- Manage, coordinate and schedule delivery route drivers
- Educate customers about the brand to incite excitement about the company's mission and values
- Operate a cash register for cash, check and credit card transactions with 100% accuracy
- Complete bank deposits
- Coordinate Payroll utilizing KRONOS system.
Education
Bachelor of Science - Early Childhood & Elementary Education
University of Central Missouri
01.2008
Skills
- Office Management
- Department Mailbox Management
- Payroll (KRONOS)
- Attention to Detail and Prompt Follow Up
- Claims Research and Resolution
- Customer Service and Collaboration
Accomplishments
- 2012 & 2013 MDA Store Chair; Surpassing store's goal in 2012.
- 2012 & 2013 Managed more than 250 children & their parents at in-store Safety Clinic
- 2010 & 2012 Received "Customer Focused" Award
Timeline
Total Loss Claims Assistant
National General Insurance Company
02.2022 - Current
Total Loss Claims Assistant
Esurance
01.2019 - 02.2022
Front End Support Manager/Administration Department Manager/Customer Service
Lowes Home Improvement
03.2003 - 01.2019
Bachelor of Science - Early Childhood & Elementary Education
University of Central Missouri
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